Nottinghamshire Healthcare NHS Foundation Trust
An exciting opportunity has arisen for an experienced Administrator to work with the Integrated Healthcare Team at HMP Ranby, providing extensive administration support.
This role requires an enthusiastic individual with the ability to prioritise their workload, have excellent organisation skills and the ability to work with competing priorities and demands. The successful candidate must be able to work on their own initiative and as part of a wider team.
This unique environment offers the opportunity to work with different organisations and subcontractors and support the delivery of care across a range of services including primary care, mental health and substance misuse.
Main duties of the job
To provide an efficient, comprehensive administrative service to the Integrated Healthcare Team, supporting the clinical team in the organisation and facilitation of clinics by providing a reception service for patient appointments in the Healthcare Department, as well as maintaining patient records/databases, processing referrals, managing waiting lists and caseload management on SystmOne.
Liaising with external organisations where required, i.e. hospitals, other prisons and partner agencies and colleagues within this prison.
Job responsibilities
The Offender Health Care Group provides physical, mental health and substance misuse healthcare services in prisons across the East Midlands, Lincolnshire & Leicestershire.
Working in an administrative team within a prison establishment as part of the Offender Health Care Group.
Ability to communicate with patients where there may be barriers to understanding, such as learning needs/language.
Take appropriate action from messages received and ensure that all information is transmitted to relevant parties.
Handling sensitive and sometimes distressing information appropriately, whilst maintaining patient and staff confidentiality.
To communicate complex and sensitive information verbally and in writing with members of the multi-disciplinary team.
Maintain patient health care records including computerised systems (SystmOne) and databases.
Liaising with external organisations as required, contributing to continuity of care for patients required to attend court, transfer establishments or upon release.
Person Specification
Qualifications
* GCSE Maths and English A - C or equivalent
* NVQ Level II Business Administration or equivalent
Experience
* Experience of working in an office environment
* An awareness of working in a secure setting
* An awareness of Clinical Administrative Systems
Knowledge
* Knowledge of IT Systems
* Good understanding of confidentiality
* Ability to prioritise own work load
* Awareness of SystmOne
Skills
* Excellent telephone manner
* Ability to work on own initiative and work as part of a team
* Willingness to undertake Customer Service Training
Values and Behaviours
* All colleagues are expected to demonstrate that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust, Honesty, Respect, Compassion, Teamwork
* All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Nottinghamshire Healthcare NHS Foundation Trust
£24,071 to £25,674 a year (pro rata for part time)
#J-18808-Ljbffr