Recruit4staff are proud to be representing their client, a leading Holiday Company in their search for a Customer Service Executive to work based in the offices in Chester.
For the successful Customer Service Executive, our client is offering:
1. Salary up to £23,000 per annum
2. Monday - Sunday (37.5 hours) Rota is 5 days over 7, 9am to 5.30pm
3. Permanent Position
4. Benefits: Pension, 22 Days Holiday, Enhanced Pension, Maternity & Paternity, Social Events, Employee Discounts, Life Insurance
The role - Customer Service Executive:
1. Responsible for managing customer enquiries who are on holiday (in-resort)
2. Manage individual queries and provide resolutions in line with company policies
3. Investigate complaints
4. Liaise with hoteliers to support resolutions in-resort
5. Providing excellent customer service
6. Prioritise escalations
What our client is looking for in a Customer Service Executive:
1. Previous experience working within the travel industry in customer services / customer relations - ESSENTIAL
2. Strong communication
3. Case Management / Complaint Management Experience - ESSENTIAL
4. Able to cope well in pressured environments
5. Reactive in nature
Key skills or similar Job titles: Travel Agent, Travel Specialist, Booking Agent, Customer Service, Resolution Executive
Commutable From: Cheshire, Flintshire, Denbighshire, Wrexham
For further information about this and other positions please apply now.
This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited who are operating as a recruitment agency.
#J-18808-Ljbffr