Job responsibilities Key Duties and Responsibilities: To be responsible for the reception of patients, relatives, carers and ambulance staff in a calm, professional and polite manner. To supply clinical staff with the correct documentation to support patient's clinical pathways through the Emergency Department and Emergency Assessment Unit. To accurately record and input full data/information into the Trusts EPR system in a timely manner. To provide excellent customer care that demonstrates a caring and responsive approach to those attending the hospital. Act as a first point of call for patients, relatives and carers presenting to the Emergency Department and Emergency Assessment Unit and provide guidance on what they can expect. Keeping a watchful eye on patients in waiting rooms. Collect personal and confidential information from patients or relatives ensuring tact and empathy are employed when inputting presenting complaint and using both computerised and paper-based systems as appropriate. Data may be collected at the reception desk or directly from seriously ill patients who are already in cubicles within the department or their relatives. Use tact, diplomacy, understanding and compassion when communicating with patients who may be distressed, hard of hearing or whose first language is not English. To liaise with Ambulance and Police services and relevant departments within the trust as necessary to ensure a smooth patient pathway. File departmental records and organise the culling of filed notes in accordance with Trust guidelines. To support the collection of notes for Audit/Research as requested by Team Coordinators/Senior Clinicians. Photocopying/scanning and other general office procedures. To contribute in own personal development, through attendance at mandatory training courses and appraisal. To participate in the training and induction of new staff within the team. To work unsupervised during out of hours shifts and to maintain a safe administrative service and to contact staff to arrange cover when sickness absence occurs out of hours shifts. To understand own role and involvement in the Major Incident Process. To ensure that information on overseas and private patients is entered accurately onto EPR, to ensure appropriate charges are incurred. To frequently enter the ED/EAU clinical areas to take patient details of patients who are seriously ill and requiring urgent medical attention, ensuring the details are added to the system in an expedited manner.