RACareseekinga highly motivated and results-drivenSMR Trading Managerto join our growingService, Maintenance and Repair (SMR)team. In this pivotal role, you will be accountable for thedailyscheduling activityof our busy contact centre,toensure we meet our service commitments to customers while delivering on our commercial plans. You will lead and develop a high-performing team, ensuring key KPIs aremetand operational excellence ismaintained.
What You Will Do
1. Deliver optimal outcomes by balancing demand and available resources for the day.
2. Own the trading cadence and outcomes, keeping stakeholders informed and aligned.
3. Hold the field-based team accountable for delivery, availability, work time, and quality; hold the contact centre team for on the day (re-)scheduling and diary optimisation
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