Direct message the job poster from Patisserie Valerie
Nearly 100 years after our opening, Patisserie Valerie has grown to become one of the most beloved bakeries in the UK, with patisseries spanning across the UK and Ireland. Our success is built on a strong reputation for high-quality, handmade cakes and patisseries, crafted with the freshest ingredients and traditional baking methods. From stunning whole cakes to delicate patisseries and our famous afternoon teas, we take pride in offering the perfect treats to delight our loyal customers.
The Role
We are looking for an experienced Group People Manager to join our team and support both Patisserie Valerie and Bakers + Baristas brands. This is a key role in driving the people strategy across the business, ensuring we create a supportive, engaging, and high-performing workplace.
As a Group People Manager, you will lead on employee relations, performance management, talent development, and policy implementation. You will be responsible for providing expert HR guidance to managers, ensuring compliance with employment legislation, and fostering a positive and inclusive work culture. A crucial part of your role will be building strong relationships with Store Managers, Area Managers, and senior leadership to support the delivery of key business objectives.
Key Responsibilities
* Provide expert HR advice and guidance on employee relations issues, including disciplinary, grievance, absence, and performance management.
* Develop and implement HR policies and procedures that align with business needs and legal requirements.
* Lead on people performance strategies to drive engagement, retention, and productivity.
* Support recruitment and talent development initiatives, ensuring the business attracts and retains top talent.
* Partner with senior management to support workforce planning and succession planning.
* Analyse HR data and key metrics to provide insights and drive continuous improvement.
* Promote a positive and inclusive company culture through employee engagement initiatives.
* Ensure HR systems and processes are effectively managed and optimised.
About You
* Strong generalist HR experience, with expertise across all aspects of the employee lifecycle.
* Proven ability to manage complex employee relations cases and provide sound HR advice.
* Strong communication and interpersonal skills, with the ability to influence and support stakeholders at all levels.
* Excellent organisational and time management skills, with the ability to balance multiple priorities.
* Proficient in Microsoft Office Suite and experienced in working with HR systems.
* Up-to-date knowledge of employment legislation and HR best practices.
* At least 3-5 years’ experience in a similar HR role, preferably within the food, retail, or hospitality industry.
Desirable but Not Essential
* Experience within a multi-site business environment.
What We Offer
* Hybrid role based in Birmingham with occasional store visits as required.
* Employee Discount – up to 50% off.
* Employee Assistance Programme for support and wellbeing.
If you’re passionate about people and want to make a real impact in a growing business, we’d love to hear from you! Apply today and be part of our exciting journey.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Human Resources
Industries
Hospitality
#J-18808-Ljbffr