Client:
Location:
Horsham, United Kingdom
Job Category:
-
EU work permit required:
Yes
Job Reference:
274b46df0e57
Job Views:
79
Posted:
22.01.2025
Expiry Date:
08.03.2025
Job Description:
Role
Do you want to play a key role in providing top-tier technical support?
You’ll have the opportunity to join an award-winning provider of Connected Cloud Solutions.
Why you will love this role:
* Provide technical support for incoming customer queries and escalations.
* Take ownership of high-level incidents and problems, ensuring timely resolution.
* Mentor and develop 2nd/3rd line engineers, sharing your expertise.
* Ensure incident management procedures are followed with precision.
You’ll benefit from:
* Obtain a CCNP cert (or equivalent) if needed and advance your career.
* Showcase your exceptional customer service skills.
* Apply your strong understanding of Routing and Switching technologies.
This role is with a renowned provider of Connected Cloud Solutions to UK businesses, offering an opportunity to make a significant impact and grow your career in a dynamic environment.
Key Responsibilities:
* Provide technical support for incoming customer support queries and escalations from 1st/2nd Line NOC Engineers.
* Take ownership and effectively manage through to the resolution of high-level escalation incidents, problem tickets, and major incidents.
* Liaise with customers for any other purpose related to the support of customer service.
* Mentor and aid in the development of 2nd/3rd line engineers through knowledge transfer.
* Ensure incident management procedures are followed.
* CCNP cert (will send if the cert has lapsed etc.) or NSE 4/5 – need a cert.
* 3rd Line Support – NOC environment experience or technical support in a large company.
* Strong understanding of Routing and Switching (e.g. BGP, OSPF, EIGRP, L3VPN, L2VPN, and VPLS technologies).
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Created on 22/01/2025 by TN United Kingdom
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