Customer service specialist Crownhill, Milton Keynes Permanent, full-time (35 hours per week) We’re excited to offer an opportunity to become part of our close-knit, supportive team of customer service specialists in Milton Keynes. Whether you’re an experienced customer service professional looking for your next challenge, or you’re eager to grow and develop in a long-term career with a company that values your contribution, we’d love to hear from you What We're Looking For: We’re seeking someone who has a passion for customer service and thrives in a collaborative environment. You’ll have: Strong interpersonal skills and the ability to work seamlessly within a team. Proficiency with IT and a solid understanding of digital tools and platforms. Excellent organizational skills, with the ability to multitask and prioritize efficiently. Outstanding communication skills, both written and verbal. A positive, can-do attitude, and the desire to continuously learn and grow in your role. French-speaking skills are a plus, but not essential. Your Key Responsibilities: As a valued member of our team, your role will involve: Proactively engaging with customers, providing clear, friendly, and prompt responses via phone and email. Promoting new products and proactively generating sales opportunities. Handling order processing, rescheduling, confirmations, and raising quotations with accuracy and efficiency. Logging customer complaints and ensuring prompt and effective resolution. Utilizing our ERP and CRM systems for accurate data entry, administration, and follow-up. Offering support with light warehouse duties, including picking and packing, particularly during peak periods and holiday cover. What We Offer You: A welcoming and friendly team where your contributions truly matter. Training and career development opportunities to help you grow professionally. A positive, inclusive company culture that values every team member and encourages collaboration. A competitive salary and benefits package. The perk of an early finish every Friday Free on-site parking Staff Discounts Enhanced and emergency EAP 24 days annual Holiday entitlement Pension Life Insurance Death In Service Benefit The Company: At Trajan, our vision is to enrich personal health through scientific tools and solutions. Our mission is to deliver value through collaboration with likeminded people, developing analytical technologies and agile commercial partnerships to deliver breakthrough solutions to the world. We pursue opportunities not by ‘the numbers’ but rather by discovering where Trajan can deliver impact. ‘Impact and purpose’ effectively equates to ‘doing good’ to benefit people. That’s how Trajan delivers value. Trajan is an ASX listed company (ASX:TRJ) in the global Life Sciences industry engaged in a broad range of research, development, manufacturing and commercial activities. With a well established presence, employing over 600 staff globally. We have operations in Australia, Europe, UK, US and Asia. You can read more about our company at www.trajanscimed.com. If you are passionate about customer service, keen to join an organisation with wellbeing at its core and eager to develop your career, we’d love to hear from you. Apply now to become part of our team To apply: Apply via LinkedIn or send your cv and a brief cover letter to careerseuropetrajanscimed.com Trajan is an Equal Opportunity Employer encouraging flexibility and fostering an environment that celebrates diversity.