Job Description
A specialist Bureaux expert providing high levels of technical leadership, facilitates complex query resolution, manages key metrics and has excellent relationships with Accounting Teams, Xchanging and Business Units.
The Role:
* Provide technical solutions to issues
* Manage the metrics to ensure all action is taken to achieve these
* Management of B&DD positions, hands on as necessary to reduce the bad debt position
* Provide guidance in the recovery of funded positions
* Ensure ongoing relationships whilst providing clear liaison between BUs, A&S Ipswich and Mumbai and Xchanging
* Provide strong visibility within the BUs to facilitate resolution of queries
* Handle escalations, prioritizing urgent activity
* Attend all relevant meetings to achieve successful outcomes
* Guide and support Mumbai on escalated issues, ensuring any training gaps are referred to the Team Leader so appropriate training can be given by the Tech Leader
* Provide mentoring / knowledge sharing to ensure all necessary colleagues are upskilled and understand the role of the Bureaux Team and how the Bureaux works
Qualifications
The Requirements:
* Excellent technical knowledge of the Bureaux
* Ability to add value to the technical resolution of complex issues
* Superior and clear communication, with excellent verbal and written communication skills to enable direct negotiation of challenging and difficult issues at organizational levels
* Strong impact and influence skills, including the ability to remotely influence others to meet agreed targets
* Clear understanding of escalation procedures and effective business communication routes
* Good ability to plan and manage personal workload efficiently and effectively, correctly evaluating importance and prioritising accordingly
* Good working knowledge of internal and external processes
* Ability to identify opportunities for improvements to practices and procedures
* Experience of query and issue resolution
* Proficient use of standard office applications including Microsoft Outlook, Word, Excel and PowerPoint
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