Job Description
Role: FM Manager
Location: Head Office / South East
Hours: 40 hours per week, Monday to Friday
Benefits: Company Car, 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers
Who we are
Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK's 7th largest motor retail group (AM100 11/24).
We operate 144 franchise stores representing 25 manufacturer car, van, truck and bike brands across 34 counties in England.
Our vision is to be the UK’s premier automotive retail group as recognised by our colleagues, customers and business partners. To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice.
We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company.
We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want with us.
The Role
We have an exciting new role at Marshall Motor Group and are looking for a FM Manager to join our Property department. This role requires clear strategic thinking, together with operational management responsibility for the Facilities team across all Marshall sites. A key element of the role is to lead the development of a new FM delivery model to allow Marshall to deliver a robust and positive customer focussed experience for all staff, visitors, and customers when they interact with our buildings and teams.
As part of the role, you will be working with various stakeholders, both internally and externally, liaising and managing activities with all interested parties to ensure legislative compliance and deliver the business operational needs where required e.g., nation stores or head office locations. The role will, where required, deputise for the Director of Estates and FM, and carry the delegated authority of the role when managing all matters relating to the safety, compliance and management of the facilities.
Responsibilities include:
Building maintenance, management
* Overall responsibility for the building and facilities maintenance services, ensuring that a supportive environment is provided proactively for staff, visitors and customers.
* Contract management relating to building and facilities services including supporting procurement process, budget management, contract negotiations, day to day operational oversight and performance management.
* Ensure the effective development of documentation linked to new the Facilities building management processes.
* To manage and review security systems and procedures in place to ensure that they are operational and continue to be fit for purpose, where required.
* To build an effective and efficient Facilities network team (internal and external partners) to deliver the organisational goals and objectives
Environment, Health and Safety (EHS)
* To contribute to the evolution of the EHS corporate strategy ensuring that it is aligned to business aims and objectives
* To always ensure compliance with all legal and statutory requirements, including Health and Safety, COSHH, sustainability and environmental matters
* To provide advice and guidance to other teams across the organisation
Who you are
* Detailed knowledge of Facilities Management and the roll out of new processes to an organisation
* Proven experience in initiating and maintaining good working relationships with all internal stakeholders and external suppliers and providers
* Degree or equivalent qualification in Facilities/Property Management preferable
* Minimum of member level status of the Institute of Workplace & Facilities Management desirable
* Excellent communication skills, both oral and written, with an ability to handle enquiries from different stakeholders tactfully and efficiently
* Ability to organise, prioritise and complete a varied workload within timeframes specified
* Effectively manage different teams working over different sites/locations
* Strategic mindset relating to property/workplace related matters
* Comfortable to persuade and influence others
* Ability to work under pressure and to deadlines
* Good computer literacy covering Microsoft applications including Teams
* An excellent eye for detail and ability to apply this to all working tasks
* Ability to present information clearly and logically to different audiences
Why Join Us?
In this key leadership role, you will:
* Shape the Future: Lead the development of a new Facilities Management (FM) delivery model designed to enhance the customer experience for all staff, visitors, and clients across our buildings.
* Drive Operational Excellence: Oversee the day-to-day management of the Facilities team, ensuring smooth operations, safety, and compliance across all Marshall locations, including national stores and the head office.
* Collaborate Across the Board: Engage with a wide range of internal and external stakeholders, managing relationships to ensure legislative compliance while supporting business operational needs.
* Take the Lead: Deputise for the Director of Estates and FM as needed, carrying delegated authority for safety, compliance, and the overall management of the facilities.
We're looking for someone who can blend strategic thinking with hands-on management, and who thrives in a role that requires both vision and attention to detail. If you're ready to help shape Marshall’s future and ensure a positive, safe, and compliant environment for all, we want to hear from you!