Case Management
The Case Management team is at the heart of the Agency, granting legal aid applications and paying bills. Our staff ensure that each year 600,000 new clients are able to access justice, and that legal aid lawyers are fairly paid.
Civil Case Management
The Legal Aid Agency (LAA) is responsible for making sure legal aid services from solicitors, barristers and the not-for-profit sector are available to the general public. Our work to administer legal aid is essential to the fair, efficient and effective operation of the criminal justice systems and we work closely with legal providers and the wider Ministry of Justice (MoJ) to achieve our purpose. This commitment is at the heart of our day-to-day decision making and our work to improve legal aid services. The engagement and commitment of our staff is crucial to achieving our purpose. Together we show openness, honesty and commitment, and, of course, to deliver results.
Civil Case Management is responsible for the processing of in excess of 500,000 applications for legal aid and associated items of work per annum and accounts for funding allocation of £724m per annum.
Job Summary
The role holder principally supports the Team Manager in the effective supervision of the team, including work allocation, collation and analysis of performance statistics, people management and development on a daily basis.
Key Responsibilities:
1. Plan and allocate team resources to meet key performance indicators and targets, including quality and productivity. Collate and analyse data to inform decisions, reporting to the Team Manager, escalating issues as they emerge and helping to identify and implement effective solutions.
2. Support team members to achieve their potential, including conducting 1-2-1 meetings, touch point meetings, absence review meetings, mentoring, coaching, setting objectives and developing training plans.
3. Tackle problems with performance, understanding the causes and supporting staff to overcome these. Effectively manage both team and individual performance, addressing any issues as they arise in line with the HR policies.
4. Be aware of risks inherent in internal processes, including Health and Safety and Information Awareness. Ensure risks are logged, relevant managers made aware and appropriate action taken.
5. Support team engagement and communication, delivering team briefings and cascading messages. Take a leading role in team meetings, encouraging the sharing of views, ideas, and solutions.
6. Take part in the recruitment and selection of staff: short listing, interview panels, deliver new starter inductions.
7. If there is capacity, the post holder may also undertake some Caseworker tasks and deal with escalated/complex communications.
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