Operations Supervisor - Traffic Management
Sector Scheme 12d M1,M2, M5, M6 – M3 desirable
Onsite: Monday - Friday 7am - 5pm
Overtime: Available on weekends (work from home)
Job Overview: To manage all depot and traffic management operations ensuring they are always run in a professional and efficient manner. Responsibilities include ensuring all operatives are briefed, understand and adhere to the correct RAMS, wear correct PPE/Uniform, and maintain high standards at sites. Complete all jobs/tasks assigned to the depot, respond to and complete emergency works, manage labour resources, and ensure sufficient stock levels of equipment, cones & signage. Promote a robust Health & Safety culture and a professional ethos within the workforce to ensure a satisfactory experience for all clients and third parties, encouraging repeat business. Problem solve and troubleshoot as necessary.
Duties:
* Assist the Depot Manager (DM) or National Operations Manager (NOM) to ensure all sites are correctly managed. If applicable, deputise for DM or NOM during planned or unplanned absences.
* Assist DM or NOM with daily planning and collate weekly performance/financial reports as required.
* Ensure traffic management is installed and maintained to a high standard through audits and supervision.
* Ensure the daily planner is accurate and planned ahead. Maintain efficient depot operations in line with health and safety guidelines and customer KPIs.
* Close out client queries promptly and professionally.
* Conduct daily briefings/toolbox talks to ensure operatives understand their tasks.
* Manage all TM operatives, ensuring RAMs and SOPs are understood and adhered to.
* Ensure all operatives wear compliant PPE/Uniform.
* Conduct regular (minimum monthly) depot walk-throughs ensuring housekeeping is to a high standard.
* Carry out a minimum of 1 site visit per week and 2 operative audits to ensure compliance with DTM Prime KPI statistics.
* Ensure 24/7 call-out service is always available via the Rota system.
* Load and unload vehicles as requested, adhering to all RAMS and SSOW’s.
Drive all Company vehicles in a professional and competent manner, adhering to the Highway Code and all road traffic regulations. As you are driving a liveried Company vehicle, your driving standards, behaviors, and actions affect the Company’s reputation.
Audit job and task completion on vision including risk assessments, vehicle checks, plant & equipment checks, and recording of installations and deinstalls, ensuring all information is captured accurately.
* Ensure all work is conducted in accordance with Traffic Management’s TRA100 Standard Operating Procedures (SOP).
* Raise all near misses immediately, documenting all incident details accurately.
* Close out actions raised against the depot on the action tracker for monthly management meetings.
* Ensure operatives adhere to Road Traffic Collision processes.
* Manage customer complaints effectively.
* Produce and maintain accurate records as required.
* Assist the operations team in monitoring and promoting health and safety.
* Attend mandatory training courses as defined within the company training matrix.
* Keep up to date with legislation and record ‘Continued Professional Development’ (CPD).
* Adhere to Company policy on alcohol breathalyser limits and zero-tolerance to drug driving.
Experience:
* Experience in supervising a large traffic management scheme.
* Experience in all aspects of 12D traffic management.
* Good knowledge of temporary traffic management covering sector scheme 12D (B desirable).
* Flexible/adaptable to cope with various work and locations expected with the role.
* Able to work in reactive situations and fluctuating work volumes and depot resources.
* Proven knowledge and experience of installing and operating multi-phase temporary traffic signals and maintaining lane closures.
* Ability to lead by example in respect of best practices and high standard traffic management practices.
* Able to work in emergency situations and liaise with various emergency services.
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