Job summary
This post is only open for applications for individuals employed within the Hampshire and Isle of Wight NHS Care System
Organisations within scope are as follows:
1. Hampshire and Isle of Wight Integrated Care Board
2. Southern Health Foundation Trust
3. Portsmouth Hospitals University NHS Trust
4. University Hospital Southampton
5. Solent NHS Trust
6. South Central Ambulance Service
7. Isle of Wight NHS Trust
8. Hampshire Hospitals
NHS Salary Band : Band 4
Salary: £26,530 - £29,114 per annum
Work Location: Queen Alexandra Hospital, Cosham
Hours per week: Full time, hours per week
Contract Type: Permanent
Closing Date: 19th September 2024
We have an excellent opportunity for a Cancer Care Co-ordinator to join our Oncology Team based here at Queen Alexandra Hospital, Portsmouth.
Under the guidance and supervision of the Clinical Nurse Specialist, the successful candidate will provide care and support to patients with a diagnosis of cancers of the urinary system, such as the bladder, prostate, kidneys and testicular.
This role is vital to enable patients to progress smoothly through their cancer journey ensuring that they have investigations, procedures and treatment booked in a timely manner and to maintain patient safety and that patient experience is positive by treating all patients, relatives and colleagues with respect, dignity, and courtesy in accordance with Trust values.
Main duties of the job
9. Under the guidance and supervision of the Clinical Nurse Specialist, provide care and support to patients with a diagnosis of cancers of the urinary system, such as the bladder, prostate, kidneys and tsticular.
10. To enable patients to progress smoothly through their cancer journey ensuring that they have investigations, procedures and treatment booked in a timely manner.
11. Ensure patient safety is maintained and patient experience is positive by treating all patients, relatives and colleagues with respect, dignity and courtesy in accordance with Trust values.
12. Ensure that at all times you act within your sphere of competence.
13. A key aspect of this role will be to provide the personalised care package and to promote supported self-management which will include the completion of Holistic Needs Assessments and Patient Activation Measurements (PAM*) at key time points through the patient's journey.
If you have any questions about this vacancy please contact - Samantha Hughes
About us
Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.
Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.
Job description
Job responsibilities
Proactively support and co-ordinate the needs of patients undergoing treatment for Urinary Cancers under the supervision of the clinical nurse specialist.
14. Co-ordinate the necessary assessments, investigations and appointments required prior to patientsstarting treatment.
15. Co-ordinate the transfer of care between service teams, or facilitation of service provision across interfaces of care- for example primary and secondary care.
16. Refer and sign post to the clinical team as appropriate for decisions.
17. Monitor, audit and report response times to inbound telephone calls.
18. Contribute to the holistic needs assessment, care plan, and review of patients in line with practitioner guidance, protocols and procedures.
19. Evaluate outcomes of care support with a Clinical Nurse Specialist.
20. Triage incoming calls from patients and initiate appropriate responses based on clear protocols and frameworks.
21. Make pre-planned outbound telephone calls to patients under the guidance of the Clinical Nurse Specialist.
22. Contribute to the clinical/quality management team reviews of any issues in relation to the patient pathway.
Co-ordinate access to patient information and education resources for patients.
23. Undertake a focused mapping of the range of information/education support resources available in the local health and social care sectors.
24. Support the delivery of information prescription delivery in consultation with health professionals and according to any agreed information pathways, including printing of information.
25. Collaborate and work closely with local providers of validated information resources, users and user groups, including the Macmillan Cancer Information and Support centre and other registered providers.
26. Contribute to the development of health and well-being events and information packs that support delivery of the recovery agenda, in particular, self-management.
Communication
27. Communicate directly through telephone or face to face contact with patients and carers demonstrating empathy, understanding, diplomacy, honesty and integrity.
28. Demonstrate an awareness of practice and seek appropriate support and guidance.
29. Communicate with referring centres either by email, telephone or letter in an appropriate manner to ensure that they are aware of the patients progress.
Team working
30. Undertake specific organisational and administrative duties as required.
31. Assist other clinical areas within the Trust as the clinical situation and staffing levels require.
32. Participate in innovation and quality of healthcare by attending ward or department meetings and in projects, including audit and quality initiatives pertinent to the role.
33. Take part in the orientation/induction of new Cancer Care Co-Ordinators and provide support and development to enable them to develop the skills and knowledge required for their role.
34. Treat all patients and colleagues with respect in accordance with Trust values and Equality and Diversity Policy.
Person Specification
Qualifications
Essential
35. QCF or BTEC or equivalent (NVQ) Level 2 qualification in Health and Social Care/Clinical Health
36. Or completion of NHSP Care Support Worker Development Programme with 3 months experience as a Health Care Support Worker + an English and Maths qualification at Level 1
Desirable
37. QCF Level 3 (or equivalent) in care or modules relevant to the area.
38. Level 2 English and Maths
Experience
Essential
39. Experience of working with people in a caring setting
40. Desire to deliver compassionate hands on care in the hospital environment
Desirable
41. Experience within a hospital setting as a Health Care Support Worker
Skills and Knowledge
Essential
42. Ability to work as part of a team
43. Effective patient/client care skills
44. Excellent verbal and written communication skills.
45. Able to meet the minimum skill set within first twelve months of appointment with support and development where required (list of skills as defined in generic competency framework).
Desirable
46. IT skills
47. European Computer Driving License (ECDL)