Opportunity information Salary £18000 per year Duration 18 months Advert closing date 17/12/2024 Description As a Customer Service apprentice, you will be trained to provide excellent customer service by managing and responding to inbound queries from students. The role will offer a great opportunity to learn the fundamentals of customer service, telephony systems, and collaboration with internal teams. Main Responsibilities Ensure a quality Campus experience through the delivery of a highly student-focused administrative support service. Providing high quality student administration and 'one-stop shop' student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT. Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available. Respond with speed and accuracy to email, phone, and in-person enquiries. Identify and promote internal and external resources to students. Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff. Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required. Entry requirements Essential Skills and Experience Willingness to develop strong communication skills, both on the phone and in writing. A positive attitude toward learning active listening, oral, and written communication skills to interact with a diverse student and staff population. An interest in gaining experience in a customer-facing environment. A commitment to delivering excellent customer service. A proactive approach to learning problem-solving, with the ability to analyse and resolve issues under supervision. Ability to process information accurately and efficiently as part of a fast-paced team. A desire to develop organisational skills, including managing tasks, time, and priorities. Willingness to learn and work with Microsoft Office applications. Ability to meet targets and goals, with training and support. OTHER INFORMATION As an apprentice, you will be expected to: Actively participate in learning and adhere to the values of GBS, including its commitment to equal opportunities. Support GBS's environmental and social responsibilities, contributing positively to the workplace. Be mindful of Health and Safety responsibilities to ensure a secure environment for all staff, students, and visitors. Be flexible as the role evolves, taking on new duties under supervision as required. This role offers hands-on learning and development in customer service, helping you build a foundation for future career opportunities. Training to be provided The successful candidate will complete a Customer Service Specialist Level 3 Apprenticeship standard: - Level 3 Customer Service Specialist Standard Functional Skills Level 2 in Maths – if applicable Functional Skills Level 2 in English – if applicable Things to consider Starting salary of £18,000 progressing up to £25,000 upon completion performance based bonus. Skills required Array Future prospects Excellent progression available within the company. The successful applicant will undertake more responsibilities as the Apprenticeship develops with a strong view to securing permanent employment on completion. Hours per week 40 Working week Mon-Fri (Times TBC) Apprenticeship standard Customer service specialist (Level 3) birmingham,, England, B5 4LJ