Job Description Summary
Receptionist role at a city centre hotel in Liverpool, providing exceptional guest experiences and supporting front desk tasks.
The Resident is a unique hotel brand in London and Liverpool, focused on delivering exceptional guest experiences in carefully chosen urban neighbourhoods. Our hotels provide a relaxed setting for guests to immerse themselves in the city, with a team of attentive members who offer heartfelt advice on local attractions and activities.
We're proud to be an accredited Living Wage Employer, ensuring that every team member earns a fair day's pay for a hard day's work. Our teams are our number one focus, and we prioritise their wellbeing and career development.
Key Responsibilities
* Deliver exceptional guest experiences by nurturing personal connections and treating guests as individuals
* Provide excellent guest service, efficiently processing front desk tasks and handling guest requests and enquiries
Requirements
* Great communication skills and a friendly, professional service style
* Problem-solving skills and a can-do attitude
* Ability to work as part of a team and independently
* Motivated, positive, and eager to learn
* Flexible and adaptable, with the ability to prioritise
* Good IT skills and ideally experience in a guest service environment
Why Work for Us?
We offer a range of benefits to support our team members' wellbeing and career development, including:
* Competitive salary and annual salary reviews
* Bonus incentives
* Online learning hub with bespoke L&D programme
* Wellbeing programme supporting mental, physical, and financial health
* Cycle to work scheme
* Free overnight stay for new team members
* Discounted rates for yourself, friends, and family at our hotels
* Freebies and discounts with free membership to Perkbox
* Refer a friend bonus of £100
* Milestone rewards to celebrate work anniversaries
* Online community to share news and celebrate successes
* Pension contributions
* Weekly fruit baskets for the team