Customer Service Advisor/ Parts Advisor
Location: BYD Northampton
Hours: 45 hours per week, Monday-Friday
Salary: Competitive Basic Salary Including an uncapped OTE
Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme
Who we are
Marshall operate 143 franchise stores representing 24 manufacturer car, van, truck and bike brands across 34 counties in England. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want with us.
As the world transitions towards sustainable mobility, Marshall is excited to partner with BYD (Build Your Dreams). BYD is a global leader in electric vehicle and PHEV technology, providing drivers with a new era of eco-friendly, technologically advanced cars. The stores will showcase BYD’s diverse range of sustainable and innovative vehicles and provide on-site Service, Accident Repair, Parts and Maintenance for BYD vehicles.
The role
As a Service and Parts Advisor, you will play a vital role in the store, being the point of contact between the customers and our workshop. You will be based front of house in the showroom, so need to be passionate about helping customers. Full training is provided, so you don’t need to have worked in a car dealership before. Your first couple of weeks will include our Marshall Customer Journey induction programme, shadowing opportunities and a buddy system, all designed to help you settle into your new role.
Who you are
* Previous Service Advisor or Parts Advisor experience
* You will be passionate about the customer journey and giving a great customer experience
* You are comfortable working to deadlines and managing customer expectations with regular communication and updates
* You will have strong attention to detail and organised as you will manage your own customer base and workload
* Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary
* Tech savvy, ideally having used CRM systems in the past
* Motivated, dedicated and organised with a focus on Health & Safety in the workplace
What you’ll do
* Establish and manage the customer relationship ahead of their booking, greeting them on arrival
* Supporting the customer’s experience through their Marshall journey in a positive and proactive manner
* Act as an advocate for the business and the customer as the subject matter expert, supporting their decision making to achieve desirable outcomes
* Complete all administration duties linked to the customer in an accurate and sympathetic manner
* Proactively supporting the customer with future requirements
* Working as part of a team to drive outstanding customer service and retention
* Receiving and unloading new stock and deliveries
* Organising and storing incoming parts and materials while recording them on an internal database
* Responding to internal workshop and external customer queries on a face-to-face basis, phone and email
* Pick and distribute parts for the technicians within the workshop and working from job sheets alongside the service advisors and sales team within the dealership
If you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.
Job Types: Full-time, Permanent
Additional pay:
* Bonus scheme
Benefits:
* Company pension
* Cycle to work scheme
* Employee discount
* Free flu jabs
* Health & wellbeing programme
* Life insurance
* Referral programme
Schedule:
* Monday to Friday
* No weekends
Ability to commute/relocate:
* Northampton, NN1 5NS: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
* Driving Licence (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
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