We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry.
With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to "see more and be more" thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.
As an Optical Support Specialist, you will be providing support to our Optical Accounts and will manage orders, logistics and supply chain. You will be acting as the main contact between planning, logistics and the customer, and will be responsible for always providing exceptional customer support to your external and internal stakeholders.
AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES:
* Order management Support - Strategic back-office work, coach and support local teams on the order portfolio management efficiency.
* Consolidate and maintain all shared order forms, ATP lists and important files in a shared folder.
* Provide up to date customer lists and communicate with sales team on changes across the region.
* Ensure timely and accurate communication of deadlines, key updates, and changes in local currencies and languages.
* Serve as a point of contact between regional sales teams and Milan, filtering and structuring relevant information.
* Work closely with the Business Analytics (BA) team to keep commercial reports updated.
* Support internal operational projects, such as supply chain flow reviews and warehouse moves, by coordinating cross-functional teams, including projects for onboarding new launches.
* Monitor need, ordering and delivery of Samples to reps, pre-books and Showrooms, and orders to accounts on all products.
* Maintain close communication with Brand Managers to understand the calendar, design and local vision of AFA/ EW/ GOG/ MX while also monitoring market trends, tracking competitor activities.
* Support Sales Managers in product and brand presentations, content.
* Operational Support related to Oakley Sales Meetings and sales events.
* Ensure compliance by constantly reviewing channel and GTM ratings and segmentations.
* Communicate new sales incentives for Pre-books to sales team (Payment terms, discounts etc).
* The Position will have a multi-brand approach and cover all Sports related brands and products.
NETWORK OF INTERACTION:
INTERNAL:
* Supply Chain
* Logistics
* Operations
* Business Analysis
* IT
* Sports Channel
EXTERNAL:
* Clients
* Carriers
TECHNICAL SKILLS - PORTRAIT OF A PERFECT CANDIDATE:
ESSENTIAL:
* Strong problem-solving skills
* Positive mindset
* Solid experience with Microsoft, Excel and PowerPoint; high skills are crucial
* Good knowledge of SAP
* Dynamic and interactive
* Strong analytical skills
* Good communication skills
DESIRABLE:
* Sports industry background or interest
CANDIDATE PROFILE:
* The ideal candidate for this role is highly organized, detail-oriented, and thrives in a fast-paced sales environment. They have experience in sales operations, order management, or commercial support and are comfortable working with data, reporting tools, and cross-functional teams. Strong communication skills are essential, as they will facilitate information flow between regional sales teams, headquarters, and internal stakeholders.
LANGUAGES:
Fluent written and spoken English #J-18808-Ljbffr