Mersey and West Lancashire Teaching Hospitals NHS Trust
As part of the HR Directorate, the Payroll Services HR Transactional Administrator will support the provision of a professional, efficient and integrated "one stop" service. This includes handling customer enquiries and where possible sign posting to the most appropriate source of information.
The Payroll Services HR Transactional Administrator will support the Manager with the administration of a number of projects and audits, and will carry out accurate and timely administration working in partnership with other departments, delivering an efficient and professional service.
Interview date: W/C 20th January 2025
Main duties of the job
* Delivery of accurate, timely, and customer-focused services within the Payroll Services Team to the employees of the Trust and other clients as applicable.
* Work on ongoing projects.
* Provide administrative support to the Payroll Services department including the processing and recording of information, production of letters, and input into information systems.
* Ensure that all telephone enquiries to the department from both internal and external parties are handled courteously, effectively, and efficiently e.g. employees, managers or prospective applicants.
* Notification to managers of professional registrations due to expire.
* Data validation on ESR.
* Completion of Ad Hoc reports.
* Run standard and ad hoc reports from the ESR system using the Discoverer and Business Intelligence tool.
Job responsibilities
KEY DUTIES
* Delivery of accurate, timely, and customer-focused services within the Employment Services Team to the employees of the Trust and other clients as applicable.
* Provide administrative support to the Employment Services department including the processing and recording of information, production of letters, and input into information systems.
* Ensure that all telephone enquiries to the department from both internal and external parties are handled courteously, effectively, and efficiently e.g. employees, managers or prospective applicants.
* Process new starters, variations, and terminations on ESR.
* Notification to managers of professional registrations due to expire.
* Completion of Ad Hoc reports.
* Run standard and ad hoc reports from the ESR system using the Discoverer and Business Intelligence tool.
CLINICAL & PROFESSIONAL RESPONSIBILITIES
* Contribute to the continuous improvement in the efficiency and effectiveness of the Employment Services Department.
* Contribute to the achievement of the HR Directorate and Trust Objectives.
ADMINISTRATIVE RESPONSIBILITIES
* Provide administrative support to the Employment Services department including the processing and recording of information, production of letters, and input into information systems.
* Support the employment services manager with the administration of audits.
* Respond to requests of honorary contracts, letters of access, and issue documentation in accordance with agreed timescales.
* Complete all factual reference requests ensuring adherence to the streamlined process.
* Provide cross cover within the employment services team when volumes and absence require.
* Ensure own workload is managed and planned in accordance with the department KPIs (schedules and deadlines).
* Responsible for ensuring all amendments to contracts are issued to Trust employees.
* Provide an advisory service on best practice employment services to all service managers.
* Maintenance of ESR and the department filing system.
* Ensure that any Trust policy or standard operating procedure that relates to own work area is followed and if areas of improvement are identified, to ensure that these are raised to the employment services manager for inclusion/change.
* Ensure accurate and timely input of all employee data in line with any published schedules and working in partnership with the payroll department.
* Run monthly reports including the fixed term contract report and advise managers of the next course of action.
* Produce Honorary contracts ensuring that confirmation of relevant pre-employment checks is received prior to the commencement of placement.
* Proactively highlight volume of payroll requests where appropriate to the Employment Services Manager.
* Complete data validation and data cleansing activities of systems as directed by the Employment Services manager ensuring all data fields are complete.
* Check Alert Register as and when new alerts are issued across TRAC, NHS Jobs, ESR, and Honorary recruitment.
* Support the Employment Services Manager with ensuring compliance records are maintained.
* Assist with Archiving processes.
TEACHING & TRAINING RESPONSIBILITIES
* There are no teaching or training responsibilities applicable to this role.
RESEARCH & AUDIT
* Support the employment services manager with the administration of audits.
* Ensure own work is in accordance with Trust policies and procedures, checking with others where necessary.
Person Specification
Qualifications
* GCSE qualification (or equivalent) including Maths and English.
* NVQ Level 3 or equivalent level of knowledge.
* IT Qualifications e.g., NVQ, RSA2, CLAIT or ECDL.
Knowledge & Experience
* Knowledge of Microsoft Office packages.
* Knowledge of Data protection and understanding of confidentiality.
* Experience of ESR.
* Knowledge/Experience in HR Recruitment payroll.
* Experience of working in a customer service environment.
* Knowledge of DBS.
Other
* Good Communication Skills Both Written and Verbal.
* Ability to work as part of a team.
* Excellent Organisational Skills - manage/prioritise workload.
* Ability to use initiative.
* Ability to maintain confidentiality.
* Able to demonstrate a good understanding and working knowledge of I.T systems including word and excel.
* Customer Service Skills.
* Ability to handle queries from all levels.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Mersey and West Lancashire Teaching Hospitals NHS Trust
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