Medical Receptionist/Administrator - Arbroath House Surgery
IntraHealth are recruiting for a Medical Receptionist/Administrator for Arbroath House Surgery, Easington.
Our ideal candidate will have experience of primary care and secretarial work, but training will be given. There must be a willingness to play a leading role in the development of patient-centred services. You will be an enthusiastic, committed individual who will be expected to work as part of the practice team with good communication and interpersonal skills.
The successful applicant for this post will be joining us at a particularly exciting time. In return, you will enjoy excellent NHS terms and conditions, a competitive salary, and opportunities for personal and professional development both locally and nationally.
Main Duties of the Job
* To provide a high standard of patient service.
* To have thorough knowledge of practice procedures and to work in accordance with written protocols.
* Provide general assistance to the practice team, both clinical and non-clinical.
* Project a positive and friendly image to patients and other visitors, either in person or via the telephone.
* Receive, assist, and direct patients in accessing the appropriate service or healthcare they require.
* Resolve queries/problems from patients, clinicians, and associated staff.
* Deal with external agencies such as other practices, secondary care, and 3rd party organisations.
* Ensure the provision of a high-quality patient service within a safe, efficient working environment by providing effective support to clinicians and staff.
* Undertake all clerical, reception, and administration duties applicable to the medical practice.
About Us
IntraHealth is one of the UK’s leading providers of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy, and Clinical Services, which includes anticoagulation monitoring, patient medication reviews, and childhood immunisation programmes.
We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services since the company was founded in 1999. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health Care Assistants (HCAs), and local administration teams supported by a centralised back office function providing finance, HR, administration, and data analysis support.
We operate NHS services across the North East, North West, and Yorkshire.
Job Responsibilities
Clinical Practice
To ensure that all statutory requirements outlined in the IntraHealth personnel procedures and policies are personally adhered to.
To be familiar with and conform to responsibilities under the Data Protection Act as identified by IntraHealth.
To undertake duties as necessary, in line with the changing needs of the company. To participate in the annual appraisal and knowledge and skills framework profiling process. Any necessary training will be provided.
Acts in a way that acknowledges individuals' rights to make their own decisions and recognises their responsibilities.
Facilitates others to identify their current level of knowledge and skills, their learning needs, and best practice.
To support others in the development and application of knowledge and skills in practice.
Identify resource issues which affect learning, development, and performance and alert the appropriate managers.
Communication
Delivering a Quality Service
The post-holder will strive to maintain quality within the Practice, and will:
* Alert other team members to issues of quality and risk.
* Assess own performance and take accountability for own actions, either directly or under supervision.
* Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.
* Work effectively with individuals in other agencies to meet patients’ needs.
* Effectively manage own time, workload, and resources.
Overview
* Preparing/organising rooms, i.e., stock replenishment and ensuring an adequate supply of stationery is at hand for clinicians.
* Ensuring the reception area is tidy, safe, and welcoming.
* Making appointments for healthcare professionals using the surgery premises.
* Dealing with external agencies – e.g., District Nurses, Health Visitors, secondary care, 3rd sector organisations, and Primary Care Bodies.
* Greeting and directing patients on arrival and checking patients into their appointments.
* Dealing with patients’ general/routine enquiries and requests.
* Answering telephones – receiving and forwarding messages.
* Making patient appointments and giving appointment cards.
* Registering new patients, temporary residents, emergency patients, and those requiring immediate necessary treatment.
* Arranging appointments for medicals and other non-routine appointments.
* Ordering emergency ambulances and distribution of correct telephone number for routine ambulance bookings.
* Dealing with requests for home visits, taking accurate information and entering the information onto the medical system.
* Making and dealing telephone calls as required.
* Dealing with requests and handing out repeat medication prescriptions.
* Open and distribute internal & external mail.
* Posting of letters and parcels.
* Taking specimen samples to the collection point.
* Receive and action messages for internal and external members of staff.
* Ensure information regarding any urgent or unresolved matters are passed to the appropriate person/line manager at the end of your working hours.
* Emptying pathology lab results bag.
* Date stamping results and appropriate filing of information.
* Filing of medical records, letters, and test results.
* Ordering and sorting of the medical records and their maintenance (replacing worn-out covers, etc.) where necessary.
* Keeping all data on the medical system up-to-date.
* Recording and checking answering machine throughout the day.
* Entering patient information onto the computer in a timely and accurate manner.
* The handing out of letters, completed forms, completed passport applications, specimen bottles, self-certification forms.
* Accepting requests for the completion of forms, e.g., hospital pre-admission drug check lists, private health insurance claim forms, passports, etc. (checking if there is a fee payable, informing the patient of the charge).
* Taking and receiving payments for services, e.g., insurance claims.
* Ensuring petty cash items are recorded on patient notes and entered correctly in the income or expenditure columns.
* Summarization of patients’ medical records on the medical system.
* Scanning documentation into the patients’ medical records.
* Utilising clerical and secretarial skills to ensure that letters/referrals/medical reports are undertaken in a timely manner (if required/applicable).
* Utilising Choose and Book (if required/applicable).
* Utilising ICE or other systems (if required/applicable).
* To assist with target-led areas: QOF, KPI’s, DES, LES, and NES etc.
* The handling of complaints in line with company procedure.
Person Specification
Experience
* Experience working in a receptionist/administrative role.
* Experience working on Clinical Computer systems.
Skills and Abilities
* Effective communicator, with the ability to liaise appropriately at all levels.
* Proficient in the use of computerised systems (Microsoft Word and Excel) to a level to enable the production of a high standard of work.
* Demonstrable team working skills.
* Very good interpersonal skills.
* Process management.
* Demonstrate an understanding of the Data Protection Act and patient confidentiality, clinical and information governance, and Caldicott requirements.
* Capacity to work calmly under pressure and to deadlines.
* Flexible and proactive attitude.
* Enthusiasm for the role.
* Flexible approach to work, in line with the needs of the service such as evening or weekend working as necessary.
* Able to work as part of a team.
Qualifications
* Good level of general education or experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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