Job summary TO APPLY FOR THIS ROLE, REFER TO THE FOLLOWING LINK; https://globaleur232.dayforcehcm.com/CandidatePortal/en-GB/msichoices/Posting/View/4149 PLEASE NOTE YOUR APPLICATION WILL NOT BE CONSIDERED IF NOT APPLYING THROUGH THE ABOVE LINK Main duties of the job Inspire growth and excellence, turning every conversation into a powerful client experience Join our award-winning national Contact Centre as a Training Lead, where you will champion a culture of continuous learning for our 200 team members across various channels (inbound/outbound calls, email, chat, and more). Your role will involve designing, building, and delivering comprehensive training programs for new hires and existing staff to enhance their skills and knowledge. Empower our team to excel in every interaction, shaping exceptional journeys with every call, chat, and connection What you'll do: Develop and deliver onboarding, upskilling, and refresher training for all Contact Centre roles. Facilitate engaging sessions through classroom, virtual, and e-learning methods. Collaborate with management and stakeholders to identify training needs, ensure content accuracy, and align initiatives with business goals. Evaluate training effectiveness through surveys, performance metrics, and feedback to optimise learning outcomes About us At MSI UK, we know that our most valuable asset is our people, and our success depends on our ability to do things well and enjoy what we do, as we provide the best possible care and support to our clients. Being one of the worlds leading providers of sexual and reproductive healthcare, we have a simple vision: to empower clients to make the reproductive choices that are right for them. Only when choice is a reality for each of us, can we create a better, more equal world for everyone. Our client-centred care philosophy means respecting our clients as active partners in their own service, caring about who our clients are, their experiences, and how they feel before, during and after they access care with us Were proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age. MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults. Date posted 08 November 2024 Pay scheme Other Salary £27,565.01 to £30,321.51 a year dependant on skills and experience Contract Permanent Working pattern Full-time Reference number B0539-24-0264 Job locations 3a-3b Phoenix Riverside Rotherham South Yorkshire S60 1FL Job description Job responsibilities For more information on the role, please refer to the following job description:https://www.msichoices.org.uk/wp-content/uploads/2022/06/Job-Description-Contact-Centre-Training-Lead.pdf Job description Job responsibilities For more information on the role, please refer to the following job description:https://www.msichoices.org.uk/wp-content/uploads/2022/06/Job-Description-Contact-Centre-Training-Lead.pdf Person Specification Qualifications Essential n/a Person Specification Qualifications Essential n/a Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name MSI Reproductive Choices Address 3a-3b Phoenix Riverside Rotherham South Yorkshire S60 1FL Employer's website https://www.msichoices.org.uk/careers/ (Opens in a new tab)