The Opportunity:
My client working within the education sector is currently looking for an IT Technician to cover the Dorset/South Wiltshire area. You will be part of a wider IT team supporting users across the businesses within the group with general IT problems from a software and hardware perspective.
You will be required to communicate with both literate and non-IT literate users, with my client looking for candidates who have ideally worked on a Service Desk previously in a fast-paced environment.
You must hold a full driving license as you will be required to travel to other sites from time to time.
Skills and Experience:
1. Experienced with maintaining and repairing endpoint hardware, whilst maintaining and repairing server hardware.
2. Experience with Microsoft Windows 10/11/Server 2016, along with experience working with Office 365, Azure AD, and other cloud services.
3. Relevant A-Level, NVQ, or Apprenticeship within IT people management experience.
4. System administration experience – Mainly with Windows.
5. Good understanding of basic networking principles.
6. Respond to and complete tasks as allocated via the IT helpdesk support and the day-to-day operations of my client's group.
7. Ensure the effective maintenance and management of IT hardware, software, and processes.
8. Respond to IT helpdesk tickets in an appropriate and efficient manner, following trust best practice guidance.
9. Ensure IT asset management is kept up to date with in-life changes.
10. Experience of providing IT support within an educational, corporate, or charity setting is very desirable.
11. Driving license is essential.
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