Customer Experience / Order Entry
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? Our client is seeking a talented individual to join their dynamic team as a Customer Experience / Order Entry Specialist as soon as possible. With a focus on delivering outstanding customer experiences, this role involves managing the entire order life cycle and ensuring seamless collaboration across various departments. If you are a proactive problem solver with excellent organisational skills, we want to hear from you! Working 8am - 4pm, Monday to Friday, paying £16 per hour. This is a temporary position for 3 - 6 months.
Key Responsibilities:
Serve as the primary point of contact for customer account and order management, ensuring accurate and timely data entry into the ERP system.
Verify order details and communicate updates, delays, and confirmations promptly.
Liaise with production, sales, shipping, and warehouse teams to manage shipments, expedite delivery, and resolve any issues that may arise.
Maintain and update customer account data in SAP and ERP systems, ensuring compliance and accurate invoicing.
Support regional marketing communication efforts and contribute to customer satisfaction surveys and social media communication.Qualifications and Skills:
A minimum of 2 years of experience in a customer service or order entry role, preferably with exposure to a commercial environment.
Strong technical profi...