A1 Personnel are currently hiring for aInternal Account Coordinatorfor a permanent contract on behalf of our client based in Basildon.
Responsibilities:
* Lead point of contact for allocated customers portfolio
* Ensuring the customer is kept updated with the latest schedule of their order
* Answering customer enquiries efficiently and/or referring to the appropriate department
* Generating works orders as per the customers schedule
* Running monthly reports, flagging risks and potential financial losses
* Processing Sales Orders, requesting project information and gaining an understanding of the customers expectations for planning and production purposes
* Escalating complaints the relevant department immediately
* Booking couriers, creating commercial invoices, completing necessary courier paperwork
* Arranging collection of faulty goods and obtaining tracking information
* Generating picklists and delivery notes for dispatch
* Identifying customer returns and booking in onto the system
Essential requirements:
1. Excellent verbal and written communication skills
2. Previous experience in customer accounts role
3. Working within amanufacturingenvironment desirable, but not essential
4. Great attention to detail
5. Self-motivated, with a positiv...