Stamford Plaza Melbourne is currently seeking a Front Office Duty Manager to join our Front Office team. The successful candidate will be enthusiastic, bubbly, and share a passion for delivering service to our guests that is exceptional in every sense. In this hands-on role, you will be a dynamic team player with excellent communication skills and the drive to make a difference. Similar experience in a five-star environment is preferred.
* Permanent full-time position
* Rotating roster
The successful applicant will be responsible for:
* Representing the Stamford brand with every guest interaction
* Responsible for the smooth functioning of the operation of the Hotel
* Ensuring the safety and security of guests, staff, and hotel property at all times
* Handling guest complaints and resolving issues in an efficient and professional manner
* Participating in handover meetings to ensure any issues are handed over to the next shift to ensure continuity of service
* Meeting and assisting VIPs, groups, and tours on arrival and departure
* Coaching, leading, and mentoring staff to deliver exceptional service
* Assisting other operational outlets during peak service times
The successful applicant will have:
* A qualification in Hospitality Management (desirable)
* Current RSA and First Aid Certification
* Experience as a Fire Warden and First Aid Officer (desirable)
* Experience as a Duty Manager in a 5-star environment (highly desirable)
* Experience with hotel booking systems – preferably Opera (desirable)
* Exceptional attention to detail
* The ability to work under pressure and multitask
* Ability to work independently and as part of a team
* Excellent problem-solving skills
* Strong leadership skills with the ability to motivate employees to deliver a high standard of service
* Commitment with flexibility to work mornings, evenings, weekends, and public holidays
* Proactive focus and shares a passion for the hospitality industry
Culture and Benefits:
* Opportunity to progress within the organisation
* Great company culture and team environment
* Free staff meals
* Dry cleaning on site
* Discounts within the group
We thank you in advance for your interest in this position; however, only shortlisted candidates will be contacted for an interview.
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