Operations Manager
* Reporting to: Branch Manager
* Reporting to Indirect: Country Director
* Direct Reports: None
* Location: Felixstowe
* Department: Operations
* Permanent
* Hours: 09:00am - 17:30pm
* Start: Immediate
* Salary: Dependent on Experience
To actively support the growth of NTG Air & Ocean UK Ltd through a commitment to achieve its strategic objective of meeting and exceeding the budget set for the financial year. This involves actively supporting the branch with the smooth running of day-to-day operations and ensuring that all files are ready for end of month. The role includes training and supervising other staff members, identifying areas for improvement in operational processes, and implementing strategies to ensure the smooth running of the operations department.
Demonstrating a committed approach to customer service, communication, and relationship building with all customers, suppliers, colleagues, and overseas agents, combined with an emphasis on proactively looking for opportunities for growth, development, and always applying efficiency to your role.
Essential Qualifying Criteria:
Satisfactory 5-year background checks/Eligibility to work in the UK.
Essential/Preferred Experience:
* Previous experience in a Freight Forwarding Operational/Management Role.
* Cargowise Operational Experience.
* Customs Entry Experience: Understanding and completion of entries and required systems.
Proactively support the branch manager with the day-to-day running of the department, including but not limited to:
* Handling and management of Import and Export movements across Air, Ocean, and Road.
* Understanding and complying with Standard Operating Procedures set out in line with customer requirements.
* Monitoring all current shipments, including accurate booking and updating of the operating system Cargowise.
* Customer service: proactively liaise and update clients/overseas agents/suppliers as necessary.
* Completion of customs entries across Air, Sea, and Road via Cargowise system.
* Updating customer tariffs, providing quotations, and sourcing rates for full-service offerings.
* File management: ensuring data quality and timeliness of updates and invoicing.
* Ensuring compliance with all relevant customs and procedural regulations.
Operations Role:
* Working as part of a small, dynamic, experienced team with opportunities to cover a wide range of operational activities, with training provided as required.
* Ability to manage your own accounts daily with support from management and colleagues.
* Expectation to be multi-modal with the ability to cover Air, Ocean, and Road on both imports and exports (training will be provided for any areas unfamiliar).
* Customs entries will be a part of the role, but this is not the sole function.
* Ensuring that all files are ready for End of Month and managing the operators team to ensure that this is completed within time.
* Solely office-based work.
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