Closing Date: 22nd November 2024 Location: Nottingham Contract: Secondment - 6 months Recruitment Partner: Frankie McCallister-Lyas About the role: This role supports the administration for the Boots Benevolent Fund, a charity dedicated to help support current and former team members who find themselves in financial hardship. You’ll work closely with the Fund Manager and Benevolent Fund team to deliver a caring and supportive experience to applicants who are experiencing hardship. You'lll be an ambassador for the Fund, raising awareness and access. Key Responsibilities: • Manage a range of administration and planning activities to support the Benevolent Fund application process. • Provide tailored guidance/support for applicants in response to email or telephone queries and to a high standard. • Liaise with 3rd parties as required via telephone or email (e.g. creditors, TELUS) • Maintain high standard of records and management information to meet audit requirements. • Manage and prepare payments to applicants and 3rd parties. • Provide the Fund Manager with recommendations on how to support the application in line with the agreed Benevolent Fund criteria. • Share insights and opportunities for improvement, particularly around the administration process • Maintain process maps for the application process and reports as required to support the Fund (e.g. quarterly KPI report, weekly status report). • Organise and attend the Grants Committee meetings and provide an overview of each application and recommended support. • Support the Fund Manager in raising awareness of and promoting the Fund including the organisation & delivery of awareness raising activities. What you’ll need to have: • A caring, supportive, and sensitive manner, with the ability to support sensitive circumstances. • Ability to provide amazing care for applicants, drive to get things right first-time, an inquisitive mindset and ability to research and find out information. • Organised approach to work, with the ability to work to deadlines. • Proactivity in seeking solutions and implementing new ways of working and compliance with Benevolent Fund criteria and GDPR. It would be great if you also have: • Administration experience, specifically the use of Word and Excel spreadsheets. • Experience of charity work. Our benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more. Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better. What's next If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion, you’ll be notified by email. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. LI-Onsite Keywords Boots, Benevolent, Fund, Administrator