Job Description Leadership and Team Management: Provide strong leadership to an established team, ensuring a positive and collaborative work environment, fostering a culture of exceptional client experiences. Recruit, train, and manage staff, setting performance expectations and carrying out regular reviews to continuously strive to improve outstanding execution of all services. Work closely with the Operations Event Team to deliver and, wherever possible exceed, clients’ expectations. Working alongside other service providers, ensuring a one team approach. Deputising for the General Manager where required. Client Experience: Responsible for delivering the highest level of client satisfaction by overseeing the quality of service provided. Manage client feedback and resolve any issues or complaints promptly and professionally. Continuously monitor and improve the overall client experience. Operational Efficiency: Manage day-to-day operations, including front-of-house and back-of-house activities, to maintain a smooth and efficient service. Implement and enforce standard operating procedures (SOPs) to optimise service quality and experience. Monitor stock levels, control costs, manage waste and work towards achieving budgetary goals. Financial Management: Identify cost-saving opportunities and revenue-enhancing initiatives. Ensure accurate financial reporting and compliance with financial policies. Compliance and Safety: Ensure compliance with all relevant laws, regulations, and health and safety standards.