This is a new position to ensure that there is a manager responsible for the day-to-day/patient-facing operation of Martonside Medical Centre. They are expected to show initiative by identifying operational problems and potential new solutions/developments and then generating proposals for how they could be implemented.
Main duties of the job
To manage the patient-facing operation of Martonside Medical Centre. The job-holder will need to respond to the day-to-day challenges of the practice and ensure that optimum solutions are arrived at. They will have a major role in supporting the reception/admin teams to ensure that processes are efficient and delivering the best possible service to the patient.
In conjunction with the Management Partner, the job-holder will ensure that new technology is adopted to support the smooth operation of the organisation.
About us
Martonside Medical Centre is run by the Ironopolis Medical Group. This partnership also runs The Endeavour Practice. This means that some functions such as finance, HR and coding are centralised and managed at group level, leaving the Operations Manager to focus on the day-to-day patient-facing issues. We believe the traditional practice manager role is now too large for one person and hence we have changed our structure to reflect this.
Our sister practice, The Endeavour, has its own Operations Manager, so there is an excellent opportunity to work together and share ideas with someone in the same role. You will report directly to the Management Partner, who historically had a traditional practice management role.
Job responsibilities
Responsible to: Management Partner
Grade: Management
Primary location: Martonside Medical Centre
Job Purpose
The post holder is responsible for the day-to-day/patient-facing operation of Martonside Medical Centre. They are expected to show initiative by identifying operational problems and potential new solutions/developments and then generating proposals for how they could be implemented.
Practice Development
Generate ideas on how services to patients can be improved and the operational aims of the practice can be achieved. Will be expected to work with the partners implementing short- and long-term objectives.
Support the Management Partner in reviewing all policies and procedures on a regular basis.
Practice Organisation
To be responsible for development and maintenance of protocols which enable the practice to comply with the requirements of the GMS2 contract.
To be responsible for the smooth running of the Martonside office and administrative procedures, working rotas and appointment systems.
To co-ordinate and continually assess the practice appointment diary ensuring that the appropriate level of workforce is provided to manage patient demand safely.
To manage all locum staff bookings.
To be responsible for the smooth running of the site secretarial team.
Liaise with partners as appropriate in their individual area of responsibility.
To be the practice point of contact for the ICB and PCN. To attend the PCN Working Group and Board meetings as the practice non-clinical representative.
Practice Complaints Procedure
Manage the Martonside complaints procedure.
Personnel Management
To be line manager for all the Martonside reception, administrative and secretarial team.
Ensure that all Martonside administrative staff members have access to quality inductions, appraisals and ongoing positive performance management. This will include undertaking inductions, annual appraisals and performance management of some staff members that report directly to you as well as others deemed appropriate.
Creating and maintaining effective communication, morale, team building and coordination within the practices.
To manage the process of scheduling locum clinicians for Martonside.
Finance
Co-ordinate and direct Martonside's QOF admin effort, regularly monitoring progress and instigating measures to improve progress where necessary.
Ensure all enhanced service claims and FP34s are submitted for payment.
Premises
To be responsible for the day-to-day management of the premises including health and safety issues.
Computer
Working with the Management Partner, develop the practice in the field of technology, identify potential for improvements and ensure the practices are abreast of current technology.
To lead on the implementation of new IT software.
Core Responsibilities
1. Communication: Ensure effective communication with various individuals and groups using a multitude of effective communication platforms.
2. Personal and People Development: Proactively lead, facilitate and ensure you develop and maintain own and others knowledge and practice.
3. Health, Safety and Security: Create and maintain a working environment and culture that protects the health, safety and security of all.
4. Quality: Know your success criteria and strive to exceed them.
5. Equality and Diversity: Act as ambassadors of equality and diversity.
6. Values - Making a Difference every day: Understand that looking after our staff is crucial.
Person Specification
Experience
* An accomplished manager of day-to-day operations.
* Managing information and communication.
* Leading teams with the ability to inspire others and provide constructive feedback for performance improvement.
* Developing or improving services.
* Knowledge of administrative procedures in general practice.
* Understanding of GP clinical Systems and data quality processes.
* Able to create reports, templates and formularies.
* Able to respond to complaints.
* Problem solving skills and ability to respond to sudden unexpected demands.
* Excellent time management skills with the ability to re-prioritise.
* Skills for manipulating information.
* Advanced keyboard skills, use of a range of software.
* Experience of working in the NHS/general practice will be an advantage.
* Experience of practice management, as either PM or Asst PM, including GMS2 and QOF.
* Understanding of SystemOne specifically and data quality processes.
Other
* Ability to travel independently.
Qualifications
* Good standard of education with excellent literacy and numeracy skills.
* AMSPAR or some other relevant management qualification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experience Ironopolis Band G, minimum of £19.40 per hour.
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