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Global Dealer Support Representative, Dungannon
Client: Terex
Location: Dungannon, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: c031eb100e0c
Job Views: 5
Posted: 14.02.2025
Expiry Date: 31.03.2025
Job Description:
Description:
Position Title: Global Dealer Support Representative
Location: Dungannon
Reporting to: Parts Customer Service Manager
Hours of work: 40 hours per week
Join our team at Terex as we seek a skilled and dedicated Global Dealer Support Representative to contribute to the Customer Service Team. At Terex, we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.
Your role will be to provide support to the Worldwide Terex dealer network with regard to their orders and essential business requirements.
This role requires tenacity, diligence, resolve, determination, and perseverance. A great work ethic and a willingness to grow are essential, along with the ability to follow processes without taking shortcuts and key skills in providing service.
What you’ll do:
1. Provide a world-class level of Customer Service
2. Provide Customer Solutions
3. Manage Dealer orders
4. Address pricing and availability enquiries
5. Liaise with internal departments and external supply
6. Communicate efficiently and professionally with the dealer network as a virtual assistant
7. Partake in customer service calls and identify areas for improvement
8. Work as part of a team
What you'll bring:
1. Educated to a minimum of A level or equivalent, including GCSE English and Maths at grade C or above
2. Experience of working within a busy office environment
3. Ability to meet deadlines
4. Excellent organizational skills and ability to prioritize your workload using your own initiative
5. Excellent verbal and written communication skills
6. Ability to be a good listener
7. Excellent telephone manner
8. Experience in the crushing and screening industry is desirable but not essential
Knowledge, Skills and Abilities:
1. Self-motivated and ambitious
2. Ability to work within a team
3. Ability to work in an environment with constantly changing priorities
4. Time Management
5. Customer focus
6. Action and goal orientation
7. Clear communication skills
8. Patience and attentiveness
9. Highest level of integrity, honesty, and trust
10. Problem-solving
11. Excellent listening skills
Why Join Us:
We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm. Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued. We make a positive impact by providing innovative solutions, engaging our people, and operating sustainably. We are committed to helping team members reach their full potential. Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations. We offer competitive salaries, Team Member bonus, private healthcare, 32 holidays, pension, life assurance, LinkedIn Learning, and much more. For more information on why Terex is a great place to work, click on the link! Careers | Terex Corporate
This description is non-exhaustive, and there may be additional duties in accordance with the role.
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