Customer Service Advisor Our client is looking for a Customer Service Co Ordinator / Advisor to join their regional office in Bristol, BS16 The length of the contract is 6 months work and the start date is ASAP Responsibilities & Duties Manage incoming communication, which can be via e-mail, telephone, website, etc, from any external stakeholder such as a customer, client, local authority, supplier, etc. Proactively identify and understand the issue(s) and ensure they are suitably logged and detailed within the complaints system and any other system which may be required. Proactively liaise with stakeholders across all levels of the Avonline Networks business and external stakeholders to understand the complaint and work towards a suitable and acceptable resolution. Proactively liaise with Clients and other stakeholders to drive any complaint(s) to a successful resolution in line with an SLA. Escalate complaints as and when required to resolve. Liaising with Finance to make compensation payments where appropriate. Day to day management of Complaints Administrator. The pay rate offered is £13.84 Per Hour - PAYE The working hours are Monday to Friday - 7.30AM to 4.30PM To be considered for this role, please apply online or contact Nye on (phone number removed) CDFTR