Working closely with members of the AMS team, other system support teams, suppliers and the wider HIS teams, utilising clear communication channels and toolsets to deliver the teams day to day activities Communicating with end users of systems supported by the AMS team, assessing their needs/issues and actioning accordingly to ensure resolution, escalating to colleagues, or reassigning as and when required Liaising with colleagues to ensure team commitments can be met, providing cover for absence resulting from annual leave, sickness etc. or support where needed Participate in Team, Directorate and Departmental meetings with staff from various groups/areas Understanding the escalation path for issues and escalating to senior colleagues or managers in a timely manner Cross train team in areas of expertise. Support junior members of the team to extend their skills and knowledge. Train end users in areas of expertise, demonstrate new functionality to project teams Provide support to junior members of the team as required Please review the attached job description in full.