We are looking for a Deputy Director of Digital to join us during an ambitious programme of digital investment that will transform our systems to provide a coordinated research approvals service. This transformation programme will connect the processes for health and social care research in the UK and help make the UK a great place to do research that people can trust. Reporting to the Chief Digital Transformation Officer, this new role will be responsible for continuity of live service, including transition to business as usual (BAU) as the programme business transformation, systems build and data progresses.
The successful candidate will be a highly effective leader who has strong experience leading and motivating both in house and outsourced teams. You will plan, manage and lead BAU work from concept through to delivery, including allocation and coordination of all development resources from business analysts, technical resources and suppliers. You will be responsible for establishing and maintaining strong adherence to government functional standards, and defining clear roles, responsibilities and accountabilities that align with HRA practice.
You will liaise with other functional areas of the team to ensure adherence to architecture standards, quality assurance of delivery and impact assessment of change on operations, technical support and service management teams. You will engage with stakeholders to ensure good communication at all stages of transformational change.
Main duties of the job
The postholder will:
* Manage project work requests, using an appropriate level of nationally recognised methodologies such as SAFe Agile/PRINCE2 Agile to ensure that the work is conducted within a controlled and effective delivery mechanism.
* Manage the Approval Regulation Support Service, using an appropriate level of nationally recognised methodologies such as ITIL to ensure that the service is delivered within a controlled and effective support framework.
* Monitor all dependencies and ensure that any issues between BAU work or projects are resolved within a timely manner.
* Be a proactive member of the HRA Digital Heads team, using expert experience and skills to ensure that the department functions are cohesive and deliver the organisations objectives.
* Use expert knowledge and skills to actively support the development and implementation of the HRA's Digital Strategy.
* Have comprehensive knowledge of research applications software and their supporting processes within a research regulation setting.
* Have extensive experience of configuration and development of systems and IT service management.
* Have a strong appreciation of the Department of Health and Clinical Research Delivery vision to improve the UK's clinical research ecosystem.
About us
As a flexible working friendly organisation, we want to ensure that you can work in a way that is best for you, not just us and the work we do. We're committed to creating an inclusive workplace that promotes and values diversity. We know from experience that different ideas, perspectives, and backgrounds create a stronger, more creative workplace that helps us to deliver the best services.
We welcome applications which represent the rich diversity of our community. This includes: age, disability, ethnicity, gender identity and expression, religion or belief, sex, sexual orientation, and other diverse characteristics.
We have policies in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.
When applying to work here, speak to us about how we might be able to accommodate a flexible working arrangement - if it works for you, we'll do our best to make it work for us.
Job responsibilities
This role sits within HRA Digital. The HRA Digital team is a collaborative, supportive team consisting of HRA employees, secondees, contractors, and vendors.
To find out more and to understand the full duties of the role, please refer to the job description attached.
Person Specification
Qualifications
* Professional qualifications relevant to role, for example ITIL, programme/project management, digital standards to at least masters level, or equivalent experience.
Other
* Commitment to inclusivity and valuing diversity.
* Substantial evidence of ongoing professional development relevant to digital transformation and human-centred digital services.
Knowledge, Skills and Expertise
* Design and delivery according to Government Digital Service standards, including a deep understanding of accessibility requirements, user needs, and how to deliver them.
* Expert knowledge of modern approaches and relevant emerging technologies relating to human-centred digital services.
Experience
* Significant senior management level responsibility for digital transformation and digital service design and delivery.
* Significant experience of defining and delivering highly complex, high-value digital, data, technology, and business transformation projects and programmes within a highly complex multi-vendor environment.
* Experience of working at the highest levels with internal and external stakeholders.
* Prior experience of working in a highly regulated industry or public sector.
* A track record of maximising complex supply chains and managing high-value commercial relationships.
Analytical and Judgemental Skills
* Expert level experience in developing and negotiating business cases and funding proposals with the ability to balance expectations with cost efficiency to the satisfaction of stakeholders.
Interpersonal Skills
* Developmental and inspiring manager with a track record of building and/or increasing internal capability and moving teams to new and better ways of working.
* Experience of working in a matrix environment, able to lead and influence to achieve organisation and system results without direct management control.
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