Summary
During this apprenticeship, you will be part of the Group Managed Services Digital Experience Centre. This team is responsible for providing our customers with IT support. Manage, monitor & supporting customers’ IT environments globally. You will have the opportunity to work with a variety of technical and non-technical teams across Computacenter.
Wage
£19,500 a year
Training course
Digital support technician (level 3)
Hours
Monday to Friday between 9am - 5:30pm.
38 hours 30 minutes a week
Start date
Monday 1 September 2025
Duration
1 year 4 months
Positions available
4
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* You will be studying towards a Digital Support Technician Level 3 qualification
* You will gain an understanding of each team’s role within the business and the importance of it across Computacenter
* Support with work to help meet individual and team targets
* Assist with any required reporting activities
* Manage inbound/outbound customer contacts through a variety of channels
* Perform technical activities and resolve issues at first point of contact where applicable
* Provide customer service to internal and external customers to ensure consistent experience
Where you’ll work
Unit 3
Phoenix House
Colliers Way
Nottingham
NG8 6AT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
FIREBRAND TRAINING LIMITED
Your training course
Digital support technician (level 3)
Equal to A level
Course contents
* use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
* use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
* apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
* provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
* operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
* communicate effectively through a variety of different channels using terminology appropriate to the audience
* use digital resources to extend own knowledge and skills relevant to their role
* risk assess the organisational impact of decisions that they take
* use digital systems to identify productivity and performance improvements
* use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
* maintain system security in line with organisational policies.
* support digital operations or digital change and transformation activities.
* investigate application problems and enable resolution to maintain productivity and improve quality of service.
* coach and guide stakeholders to develop their applications skills to use digital systems effectively.
* monitor data to analyse systems use and provide insights to recommend use or applications developments.
* support customers in the use of information, products and services through digital channels.
* diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
* maintain end-user systems physically or remotely. For example: software, hardware or operating systems
* provide and direct end-users to tools and resources to help them to resolve their digital problems.
* use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
* use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
* apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
* provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
* operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
* communicate effectively through a variety of different channels using terminology appropriate to the audience
* use digital resources to extend own knowledge and skills relevant to their role
* risk assess the organisational impact of decisions that they take
* use digital systems to identify productivity and performance improvements
* use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
* maintain system security in line with organisational policies.
Your training plan
Firebrand train at their residential facilities in Wyboston, Bedfordshire on a block rotation. This typically happens every other month.
You will also receive a learning mentor who will teach you and guide you through your programme.
Requirements
Essential qualifications
GCSE in:
* English (grade 4/C)
* Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Customer care skills
* Team working
* Initiative
* Patience
Other requirements
You must be able to travel into Nottingham office daily as this is office based. You must have lived in the UK for at least 5 years due to the nature of the customer.