Job Introduction
Lead with empathy. Belong in Health and Care.
As a Senior Subway Artist - Supervisor at Sodexo in Subway, The Lyme Building, Royal Stoke Hospital, Newcastle Road, Stoke-On-Trent ST4 6QG, you will oversee our retail operations, support the activities of the retail team, and give our patients, visitors, and staff outstanding customer service. Your daily encounters with many of these people can help lessen some of the stress that is often associated with hospitalisation. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.
What you’ll do:
* Oversee production of Subway produce for daily service in line with specifications
* Ensure food storage and prep comply with Subway and Sodexo standards
* Lead the team during key service periods
* Monitor produce stock levels and maintain product availability
* Receive, check, and store deliveries
* Maintain a safe working environment for staff and guests
* Uphold personal hygiene and uniform standards in line with brand expectations
* Deliver high standards of customer service to achieve survey results
* Promote both Subway and Sodexo brands at all times
* Support completion of Weekly/Monthly inventory stock takes to comply with Subway and Sodexo standards
* Place weekly orders to maintain store operations
* Declare tills daily, capturing bread count at the end of service
* Support performance and people management needs of staff
* Deliver monthly Sodexo Great Training Program, annual appraisals, and competency checks
* Maintain stock rotation to minimize waste or spoilage
* Stay informed on current promotional activity and ensure adequate stock holding
* Undertake additional duties and projects as requested by management to ensure smooth Subway/Retail operations.
What you’ll bring:
* Previous food preparation and service experience
* Experience in a fast-paced customer-facing business
* Level 3 Food Safety (preferable)
* Good standard of literacy and numeracy
* Excellent interpersonal skills and ability to communicate effectively with customers, clients, and staff at all levels
* Strong time management and organisational skills
* Ability to work well under pressure
* Ability to meet performance criteria, particularly regarding hygiene and safety standards
* Positive attitude towards learning and identifying personal training needs
* Self-motivated
* Ability to work effectively as part of a team
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
* Unlimited access to an online platform offering mental health and wellbeing support.
* Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
* Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
* The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
* Money Insights and financial benefits via the Salary Finance Platform.
* Save for your future by becoming a member of the Sodexo Retirement Plan
* A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
* Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
* Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
* Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
* Flexible and dynamic work environment.
* Competitive compensation.
* Full training and full protective uniform supplied.
Ready to be part of something greater?