Crystal Cruises is seeking highly motivated and experienced candidates to join our Consumer Sales Team. You will join a high-performance team generating revenue by closing cruise sales from past guests and other sources. We are searching for sales professionals who are confident, positive, passionate and looking for a new challenge in the luxury travel industry.
Requirements
1. Identify sales opportunities and close sales over the phone.
2. Build long-term relationships with luxury cruise customers.
3. Ensure booking details are complete and accurate in accordance with department guidelines; properly notating all bookings ensuring 100% precision on every call.
4. Acquire and maintain in-depth industry and Crystal Cruises knowledge to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, onboard credits.
5. Attend and actively participate in team meetings and training to ensure use of appropriate sales techniques and accurate information communicated to potential guests.
6. Provide information to assist guests about Crystal Cruises ships, destinations, itineraries, and policies.
7. Meet or exceed established sales goals and conversion standards selling cruises to worldwide destinations along with optional programs such as air, land, hotels.
8. Sell Crystal Cruises utilizing knowledge of product features, benefits, and pricing. Make recommendations to include promotions, itineraries, and auxiliary products such as suite upgrades, travel protection, special requests.
9. Strong verbal and written communication skills including professional telephone etiquette; English and any other additional language is a bonus.
10. The ability to handle guest issues and overcome objections.
11. Establish quality customer relationships by delivering superior customer service, establishing rapport, identifying, and meeting customer needs and expectations.
12. Meet or exceed customer booking and revenue goals and properly follow up with guests and complete tasks in a CRM within guidelines.
13. Maximize conversions by urgently following up with web requests or assigned leads. Complete all profile and itinerary information and follow up within expected timeframe.
14. Assist guests in resolving minor problems pertaining to new and existing bookings.
15. Promote sales to consumers by acting on leads to identify travel needs, present/explain Crystal Cruises’ products and make travel recommendations.
16. Provide a seamless cruise and customer service experience, from the initial sales call to confirming the reservation/booking and facilitating the flow of information.
17. Collaborate with all other internal departments to facilitate the booking process and sales; communicate cruise-related requests to the appropriate department.
18. Follow accurate policies and procedures advising visa & vaccine requirements.
19. Make recommendations for process, procedure, and technology improvements.
20. Adhere to assigned schedule.
21. Complete sales projects as determined by management.
Schedule
* Monday to Friday + Saturday availability.
* Weekend availability.
Work Location
London office based. Remote working for 1+ days a week is a possibility once the probationary period has passed.
£55k-£60k OTE for the first year
* Competitive salary plus commission.
* Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service.
* 25 days annual leave – in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days.
* Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family).
* Discounted Gym Membership – we offer a contribution of up to £35 a month at either Virgin Active Gym (London) or to other gyms through GymFlex.
* Private Healthcare through BUPA paid through a salary sacrifice deduction using our corporate rates – covers individual and family cover.
* Life Assurance (2x base salary paid out as a tax-free sum).
* Hybrid working – we value collaboration and ask employees to come to the office for a minimum of 4 days per week.
* Enhanced Paid Parental Leave – 18 weeks full pay regardless of gender.
* Employee Assistance Program – includes access to wellbeing resources and counselling.
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