Social network you want to login/join with:
col-narrow-left
Client:
Kelly
Location:
Job Category:
Customer Service
-
EU work permit required:
Yes
col-narrow-right
Job Reference:
7c5fc46aca3f
Job Views:
8
Posted:
26.04.2025
Expiry Date:
10.06.2025
col-wide
Job Description:
Are you a Customer Service Professional looking for a new opportunity? Do you have a passion for delivering a first in class customer experience? Want to work for a successful global business? If so, this could be the perfect opportunity for you!
My client is looking for a French speaking Customer Service Advisor to join their established Customer Service Team.
If successful you will be supporting potential franchisees from their initial enquiry through their entire company experience, contributing to both their own and the businesses continued success.
Benefits:
* Salary up to- £29,000 DOE
* Monday to Friday / 38.5 hours, office-based
* Company pension
* Life insurance
* Training programme to develop key skills.
Duties and responsibilities:
* Utilise your exceptional French language skills to create an impeccable end to end customer experience.
* Support potential French franchisees looking to take on a franchise and guide them through every step of their journey.
* Be the first point of contact for French customers and consumers.
* Build strong relationships with franchisees both in France and internationally.
* In French, answer queries, respond to technical questions, handle order and export paperwork, resolve complaints and manage your own customer related projects.
* Support colleagues and team members with other non-French country-specific activities as required.
Skills and experience required:
* Fluency in spoken and written French
* Experience in a telephone-based customer service role.
* Excellent attention to detail and accuracy, ideally with some export administration experience
* Experience in handling technical or product related customer queries.
* An eagerness for problem solving, improvements and delivering solutions.
* Confident IT skills including MS office.
As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
#J-18808-Ljbffr