Your role will involve direct management of Catering Managers and/or Relief Chefs, guiding them to maintain service quality, consistency, and compliance with company standards.
You will work closely with your Operations Manager to achieve profit and loss targets, contributing to the financial success of the business.
In addition to your operational responsibilities, you will play a key role in building strong relationships with both clients and staff members. Your ability to foster positive relationships will be crucial in ensuring client satisfaction and staff engagement across the area.
If you have a proven track record in catering management, excellent leadership skills, and a customer-focused mindset, we invite you to join us as an Area Manager. Take the next step in your career with us and become a vital part of our team dedicated to delivering outstanding catering services.
Key Responsibilities
* Health and Safety compliance. Actively and positively implement and promote Health and Safety initiatives involving your team at all stages.
* Ensure compliance to all food development process and procedures.
* Ensure your area team are briefed and compliant with the Food Policies (i.e. cultural, religious, ethnic, allergies, special diets).
* Build and maintain strong relationships and develop effective two-way communication with Clients and other stakeholders providing regular feedback to your Line Manager.
* Adopt and maintain a people-focused management approach and ensure ISS leadership principles and values are practiced at all times.
* Ensure you manage people considerately, taking into account the Company’s equal opportunities/diversity policies.
* Ensure understanding and compliance with Company P&C policy and procedures where applicable.
* In liaison with the Operations Manager, initiate and implement new ideas that will drive improved satisfaction to our Customers, Clients, Teams, and Stakeholders.
* Review performance and ensure timely action plans are developed and implemented to drive improved performance throughout your area of responsibility.
Professional and Personal Competencies/Qualifications
* High energy and drive to deliver beyond expectations.
* High level focus on the achievement of targeted results.
* High level of flexibility and a positive attitude to innovation and change.
* Eye for detail ensuring compliance on contract, SLA, and legislation.
* Experience as an Area Manager in school catering or equivalent, or the potential to develop with additional training and development.
* Excellent communication skills and willingness to share knowledge, experience, and best practice with others.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards, and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow, and make a difference.
ISS is proud to be a diverse and inclusive employer, welcoming all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
Our passion for inclusivity and diversity makes ISS a more creative, productive, and happy place to work.
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