Job summary
An exciting opportunity has come up for a Clinic Coordinator to assist in the development of Childrens Services Outpatient service.
You will play a vital role in in managing Clinic 6, Weston Centre and Child Development Centre clinics. Ensure all clinics are fully utilised by working closely with your Administrative and Clinical Teams. You will need to ensure there are Administrative cover in all areas (Monday to Friday) and be able to identify cross-cover if there are sickness or annual leave within your team as we need to make sure the service is covered.
You will work closely with the Consultants, Divisional Support Manager and Deputy Operations Manager to ensure all clinic slots and clinic rooms are within maximum capacity in order to reduce the waiting list for Outpatients within the Childrens Services. Furthermore, you will be in charge of managing the Booking Coordinators within the service, so leadership skills is essential for this role.
In order to be successful in your application, we are looking for someone who is proactive, works well under-pressure in a fast-paced and demanding environment and someone who possess experience and knowledge about the patient pathway and Outpatient Service. You will be able to demonstrate good communication and organisational skills with an attention to details and the ability to lead a team.
Main duties of the job
To manage and coordinate a professional, effective and efficient administrative service for children's outpatients and to all its users including patients, services, relatives and colleagues.
About us
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Job description
Job responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
Due to recent changes in Immigration and Sponsorship rules, only those with at least two years relevant NHS experience in this role will currently meet the required salary threshold for Sponsorship. If you will require Sponsorship and you currently have a Visa under which you can work, but it is due to expire before you have been able to gain two years relevant NHS experience to meet the required salary threshold, the Trust will not be able to Sponsor be added to all advertised permanent vacancies: Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:- applied for a Graduate visa- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment- or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment
This vacancy will close at midnight on the 18th September 2024.
Interviews are due to be held on the 30th September 2024.
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person Specification
Qualifications
Essential
1. Educated to degree level or NVQ level 4 or equivalent.
2. Customer Service / Business Admin / ITQ or equivalent professional experience.
Desirable
3. Secretary qualification or equivalent.
4. Team leader/management qualification.
Experience
Essential
5. Experience of managing staff/a busy clerical/office environment or reception service or project.
6. Complex administrative experience.
7. Prioritising, planning and organising own and others tasks.
8. Experience of dealing with difficult situations and confrontations.
9. Data entry experience and documentation.
Desirable
10. Previous experience of working in NHS.
11. Previous experience of working with medical records.
12. Recruitment and Selection of staff.
13. Performance management of staff.
Knowledge
Essential
14. Confidentiality and data protection processes and procedures.
15. Customer service.
16. Good working knowledge of office procedures and all Microsoft office packages.
17. Awareness of NHS targets and Trust priorities.
18. Awareness of anti-discriminatory issues.
Desirable
19. Knowledge of the Trust including awareness of priorities.
20. Knowledge of Trust information systems.
21. Knowledge of Medical Terminology.
Skills
Essential
22. Ability to manage/work as part of a team.
23. Excellent communication skills including telephone, email, face to face.
24. Ability to organise and manage own time and others to keep to schedule and deadlines.
25. Ability to analyse and present complex data.
26. Ability to manage projects.
27. Ability to use own initiative and work autonomously.
28. Leadership skills.
29. Excellent IT skills - ability to use Microsoft office applications including spread sheets and email.
30. Developed accurate and speedy typing and key board skills.
31. Willing to take on/learn new skills.
32. Ability to show attention to detail and accuracy.
33. Ability to adapt to change.
34. Ability to work under pressure.
35. Ability to store and safeguard confidential documents.
36. Ability to take minutes to a high standard.
Desirable
37. Ability to work with budgets.
38. Ability to requisition general stock.
Additional Requirements
Essential
39. The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
40. Ability to work flexibly in a calm manner.
41. Willingness to learn.
42. Ability to work on own initiative.
43. Reliable and motivated.