Job summary
We are currently looking to recruit a Bank Receptionist to join our ever growing team at Cumbria Health. This position is based at our site at Kendal, and will cover sickness and annual leave on weekday evenings, Bank Holidays and weekends, on a bank contract basis.
Closing Date: 26 NOVEMBER 2024
Main duties of the job
The post holder will be responsible for the efficient running of the reception area at their designated base. This includes general administration, data entry, equipment checks and liaison with multi-disciplinary teams. The role is dedicated to the extended access service, which means working unsociable hours including evenings, week-ends and Bank Holidays.
Atall times, Cumbria Health will deliver a service that is in line with ourvalues:
ClinicallyFocussed: Everythingevery one of us does is for the patient
Responsive: We listen and we respond quickly in apatient focussed way
OneTeam: We work togetherto provide a high quality service which is organised and consistent, and inpartnership with both the local Acute and Community Trusts
HighStandards: We provideskilled professionals working to the highest standards who are passionate aboutimproving patient care
Growth& Sustainability :With our strong roots we will continue to thrive and grow
Communities : Connecting and engaging to meet localneeds
About us
Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).
We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for Cumbria Health can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.
Listen to your heart. Have the work life balance you'd love.
Job description
Job responsibilities
This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here.
1. To be the first point of contact for patients arriving at the TreatmentCentres.
2. Processing confidential patient information to pass to Clinicians
3. Contacting patients with appointment times.
4. Keeping a watchful eye on patients waiting to be seen and in the case ofworsening symptoms, alerting a relevant professional.
5. Alerting Emergency Services in the event of an emergency and/or gainhelp from within the department.
6. Gain an understanding of coordinating workload to capacity.
7. Carrying out equipment checks and reporting issues to the Control Room Supervisor.
8. To work autonomously, managing own workload effectively referring to line manager when necessary.
9. To adhere to all CUMBRIA HEALTH Policies and Procedures
10. Participate and ensure own on-going development
11. To maintain a high level of confidentiality and comply with the Data Protection Act. Be aware of the nature of information dealt with and work in a manner which ensures confidentiality and security
12. Undertake any other activities deemed appropriate and necessary by the organisation.
Person Specification
Qualifications
Essential
1. GCSE English and Maths (or equivalent)
Desirable
2. ECDL or equivalent
3. NVQ Business Administration
Skills and Aptitudes
Essential
4. Excellent oral and written communication skills
5. Excellent telephone manner
6. Ability to prioritise & manage own workload
7. Friendly, helpful and can do approach
8. Ability to carry out work accurately to specified deadlines
9. Close attention to detail
10. Excellent organisational skills
11. Ability to work on own initiative
12. Able to work under pressure
13. Able to maintain a high level of confidentiality
Knowledge
Essential
14. Intermediate computer skills
Desirable
15. Previous experience working within the NHS.
16. Previous experience in a similar role.
Personal Circumstances
Essential
17. Positive
18. Confident
19. Well organised
20. Good team player
21. Flexible
22. Ability to build rapport and effective relationships at all levels
23. Demonstrate initiative
24. Ability to maintain workload in a sometimes busy and demanding environment
Other requirements
Essential
25. Willingness to undertake further training