Platform Analyst
Acacium Group
Remote, with occasional travel to UK offices
Permanent, full time
Out of hours work on occasion with notice
Excellent salary, plus benefits, and bonus
Unlock your potential:
Our Tech and Transformation team is seeking a Platform Analyst to join the Platforms Team. This role involves assisting and maintaining various systems within Acacium Group, adhering to SLA’s and keeping core platform documentation up to date.
The selected candidate will aid a diverse range of applications across the platforms portfolio. This business-facing role requires excellent customer service skills and knowledge of the importance and impact of incidents based on business needs.
At Acacium Group, you will thrive in a caring culture that prioritises your wellbeing, is passionate, and operates with integrity. We are committed to ensuring every colleague has a fulfilling and positive experience as part of our team.
Every day you will…
* Provide first and second line support for our Platforms on a day-to-day basis, making and aiding the resolution of incidents in line with Service Level Guidelines ensuring logged and categorised in the service management platform and the end customer is happy with the resolutions given.
* Resolve Service Requests including, but not limited to creating & deleting users & changing user permissions. Ensure that requests are correctly logged & categorised correctly.
* Ensure that the service management application is always up to date with new information about workarounds in place where there is a bug with a Platform and that user guides & knowledge articles are always up to date.
* Identify areas of high volume tickets and work with the Platform Analysts to determine and fix the root cause, to reduce ticket volumes. Ensure Problem tickets are correctly logged and that tickets which can’t be fixed by the platform team are escalated to Platform Analysts & Senior Platform Managers where appropriate.
* Assist the testing of new software releases and projects and identify & present ideas for how the Platforms or Support Service can be improved with Platform Management team members for prioritisation.
What’s in it for you?
We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:
* Dedication to developing you and your career through our dedicated Employee Development Programme.
* Opportunities to enhance your experience and skillset with growth and progression within global organisation.
* Unlimited learning & development opportunities at your fingertips - including fully funded qualifications!
* Aviva pension scheme matched up to 5% contribution.
* Gym Flex - discounted gym memberships, UK-wide!
* Discounted Tastecard membership.
* Reward portal offering discounts on bars, restaurants, shops and cinemas!
* Life Assurance, Critical Illness Cover and Private Medical Insurance.
Join us and make a difference!
If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry.
We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.
Join us and play a key part of shaping the future of society and improving people’s lives!
To thrive in this role, you must ideally have…
* Proven providing either platform or service desk support.
* Excellent verbal and written communication to provide high levels of customer service.
* A motivated and passionate attitude with an ability to problem solve.
* An ability to manage your workload and priorities.
* Experience supporting a CRM platform with an understanding of integrations being preferable.
Our Inclusion Commitment:
We are passionately committed to being a truly inclusive and diverse company - it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.
#J-18808-Ljbffr