To deliver customer orders in a timely and efficient manner while upholding company standards of customer service and respect.
Primary Responsibilities:
* Checking, loading, and routing of delivery run
* Delivering customer orders on time and correctly, assisting customers putting away if required and always going the extra mile
* Getting customer signature on delivery notes, keeping notes in order and giving to warehouse manager for invoicing, ensuring all delivery notes are returned, using the digital POD system
* Daily vehicle checks
* Assisting with picking once back from deliveries if required
* Sales Orders - Picking, labelling (including courier booking and labels), and putting in correct location
Key Performance Metrics:
* Delivery accuracy and customer satisfaction (measured by customer complaints)
* Daily Vehicle Checks Complete Every day
* 5S - Maintaining Van in good and clean condition inside and out
* Adherence to all company policies and procedures
* Delivery POD's prove beyond reasonable doubt that we have delivered what we say we have, using the digital POD system
Work Equipment:
* Drivers are supplied with a work phone to allow them to:
* Use navigation tools to assist with routing
* Have access to WhatsApp/POD App to send POD pictures
* Have access to Phone and messaging capability should you need to contact the office
* Each phone is the responsibility of the drivers to keep charged and in working order; any damages/loss should be reported to management immediately
Creating and Driving Value within your Role:
* Working Efficiently, and wherever possible suggesting changes/making improvements with the team that will drive efficiency in the operation (e.g., Waste Board)
* Driving and delivering efficiently (e.g., no speeding, drive with MPG in mind, not leaving the engine running when not necessary)
* Maintaining accuracy in loading vans/deliveries, to make sure customers get the goods required correct the first time, to cut down on returns and customer complaints
Requirements:
Skills/Attributes Required:
* Be able to work independently and make decisions quickly and effectively
* Adaptable to change
* Good Customer Service Skills, Polite and Courteous always
* Good Verbal Communication Skills
* IT Literate
* Always Looking for ways to improve/increase efficiency/productivity
* Apply Customer First Attitude to every scenario
* A positive and "can do" attitude at all times
* Physical Fitness, items of various weights and sizes and fast-paced rate of work
Education/Experience Required:
* Previous experience in van driving
* Experience in a warehouse environment
Benefits:
What We Offer:
* Hourly rate up to £14.00
* Zero Hour Contract: As and when required Monday - Friday
* Access to employee assistance helpline (financial and mental health support)
If you have spare time on your hands and are a hardworking and dependable individual looking to be part of a dynamic team, we encourage you to apply today! #J-18808-Ljbffr