Job summary An exciting opportunity has arisen and we are seeking an experienced and motivated individual, to support the current Business Manager in all aspects of practice functionality, ensuring the Practice achieves its objectives in a safe and effective working environment. To support and coordinate all aspects of practice functionality, motivating and managing staff, learning and development, collaborative working, assess capacity and demand, lead on quality and continuous improvement work, patient services and service delivery, and ensuring the practice complies with CQC regulations. The contracted hours will be 28.5 - 30 hours per week. Interviews will be held on Tuesday 18th February. Main duties of the job Oversee the day-to-day operations of the practice, ensuring high-quality service delivery. Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times, whilst fostering a positive and productive working environment. Reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed. Acting as the lead for recruitment including pre-employment checks and DBS. Engage with patients to gather feedback and improve services. Lead the management of the Patient Participation Group. Implement the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level. Maintain the significant event database, providing advice to staff and briefing the team at meetings as required. Guiding the team to reach QOF targets (supported by the nursing and administrative leads). Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas. Managing contracts for and highlighting issues with services. Monitor and disseminate information on safety alerts and other pertinent information. About us Bewick Road Surgery is a 5 partner GP Practice, based in Central Gateshead. We are a very busy, fast paced teaching Practice with approximately 8,000 patients. We have a fantastic team of GPs, nurse practitioner, nurse, and administration staff who all work together to provide the best possible health care for our patients. We adopt a relaxed and friendly atmosphere, whilst maintaining the highest level of professionalism. Date posted 24 January 2025 Pay scheme Other Salary Depending on experience Band 5 - depending on experience Contract Permanent Working pattern Part-time Reference number A4374-25-0000 Job locations Bewick Road Surgery 10 Bewick Road Gateshead Tyne And Wear NE8 4DP Job description Job responsibilities To support and coordinate all aspects of practice functionality, motivating and managing staff, learning and development, collaborative working, assess capacity and demand, lead on quality and continuous improvement work, patient services and service delivery, and ensuring the practice complies with CQC regulations. Please see attached job description for full details. Job description Job responsibilities To support and coordinate all aspects of practice functionality, motivating and managing staff, learning and development, collaborative working, assess capacity and demand, lead on quality and continuous improvement work, patient services and service delivery, and ensuring the practice complies with CQC regulations. Please see attached job description for full details. Person Specification Qualifications Essential Educated to A-level/equivalent or higher with relevant experience Desirable Leadership and/or management qualification Experience Essential - NHS Experience - Excellent leadership skills - Experience of managing multidisciplinary teams - Experience of performance management, including annual appraisals, staff development and disciplinary procedures - Experience of successfully implementing positive change - Proven problem solving and analytical skills Desirable - Experience of working within primary care - Experience of working on EMIS Web Person Specification Qualifications Essential Educated to A-level/equivalent or higher with relevant experience Desirable Leadership and/or management qualification Experience Essential - NHS Experience - Excellent leadership skills - Experience of managing multidisciplinary teams - Experience of performance management, including annual appraisals, staff development and disciplinary procedures - Experience of successfully implementing positive change - Proven problem solving and analytical skills Desirable - Experience of working within primary care - Experience of working on EMIS Web Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Bewick Road Surgery Address Bewick Road Surgery 10 Bewick Road Gateshead Tyne And Wear NE8 4DP Employer's website http://bewickroadsurgery.co.uk/ (Opens in a new tab)