Patient Pathway Support / Ward Clerk for Patient Ambulatory Care
We are looking for a Patient Pathway Ward Clerk to join our fast-paced Team.
The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
Working Pattern - Monday to Friday, 12pm - 8pm
Main duties of the job
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.
The job holder will display the agreed behaviours of the Directorate and the Trust as encapsulated by the performance management and personal development documentation. In particular, the Trust expects all staff to comply with all relevant policies and codes of conduct and to display the values of the Trust. The key purpose of this role is to deliver a 'world class' service to the Trust, and the job holder will be expected to deliver this level of service through personal conduct, personal responsibility, and the following key characteristics.
The job description should be regarded as a guide to the planned duties and responsibilities of the post. The description is not exhaustive and will be subject to periodic review in association with the post holder.
Job responsibilities
For further details, please refer to the Job Description and Person Specification attached or contact Bolajoko.Awe@royalberkshire.nhs.uk.
Person Specification
Skills, Knowledge and Abilities
1. GCSE or basic literacy and numeracy skills or Entry Level 2/3
2. Demonstrate ability to pay attention to detail, reliably check and record data and be able to self-check completed work
3. Ability to follow instructions, guidelines, and procedures
4. Good organisational and administrative skills with MS experience
Experience
1. Experience of healthcare administrative systems and processes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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