Booking Clerk/Receptionist - Patient Access Centre
Join to apply for the Booking Clerk/Receptionist - Patient Access Centre role at Torbay and South Devon NHS Foundation Trust.
Our Booking Clerk/Receptionist will come under the direct supervision of the Patient Access Centre (PAC) Supervisor. They will have no budgetary responsibility within the role.
You will provide efficient administration in all aspects of patient appointment booking and also patient facing reception cover and all associated tasks, across multiple specialties with strict adherence and compliance to the Trust’s Patient Access Policy.
You will ensure that patients are treated with courtesy, dignity and respect.
Responsibilities:
* Handling inbound calls
* Making outbound calls
* Checking patients in for Outpatient appointments
* Booking, cancelling and rearranging Outpatient appointments
* Management of patient notes (tracering, requesting, etc.)
* Setting up of clinics (including printing additional attendance lists)
* Associated administration tasks (completing outcomes, etc.)
* Maintaining a high standard of customer service
* Use of hospital systems to effectively support the management of the patient journey
* Managing clinic capacity
* Managing pending lists and wait times
* Managing spreadsheets as required
* Processing new referrals from external and internal sources
* Liaising with colleagues at all levels to ensure the patient journey is smooth
* Work in accordance with the Trust policies at all times
* Work in accordance with and always uphold the Trust Values
The PAC is made up of 8 teams that book 95% of the Outpatient Appointments for the Acute and Community settings within Torbay and South Devon Healthcare Foundation Trust (TSDFT). The teams within the PAC manage the booking of appointments and associated administration tasks for various specialties. We also cover a wide remit of reception areas for the Acute and Community hospitals.
For further details / informal visits contact: Name: Jody Barton Job title: PAC Coordinator Email address: jody.barton@nhs.net Telephone number: 01803 656073
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Management and Manufacturing
Industries
Hospitals and Health Care
#J-18808-Ljbffr