About us Changing Lives is a nationwide charity helping people facing the most challenging of circumstances to make positive change - for good. We believe that everyone deserves a safe home, a rewarding job and a life free from addiction or abuse. We know that given the right support, anyone can change their life for the better. Our services across the country help thousands of people each year who are experiencing a wide range of complicated challenges, including homelessness, drug and alcohol addiction, unemployment, involvement with the criminal justice system, sexual exploitation and domestic abuse. By focusing on their strengths, potential and opportunities, we support the people we work with to overcome their problems and live safe, successful, independent lives. Our charity is powered by over 600 passionate colleagues who bring a diverse and inclusive environment for our colleagues to grow. We are proud to say that many have actual lived experience of the challenges faced by those we support. We are looking for committed and compassionate professionals to join our team, who share our enthusiasm for changing lives. About the Service - Housing & Homelessness Services A safe home is the solid base from which you build your life. We support people who are experiencing homelessness, or at risk of becoming homeless, as well as providing specialist accommodation and outreach services for rough sleepers, veterans, survivors of domestic abuse, women and young people. Accommodation to us doesn’t just mean a roof over your head and shelter from the elements. It needs to be a welcoming and flourishing environment, offering opportunities for all those we support to feel comfortable and develop. You can make a difference and support people on their journey towards a brighter future. At Changing Lives, we offer a home rather than just a shelter. About the Job Within this role you will be working with people who are sleeping rough or have nowhere to stay that night and are faced with having to sleep rough including; people leaving hospital, care, or prison, sofa surfing or are at risk of losing supported or temporary accommodation. The role will be to work in and around Sunderland City Centre, interacting with services users and other vulnerable adults, offering emotional and practical support, and coaching and advising them so they are able to stabilise their situation, and access appropriate services and support A key to this role is the ability to work in partnership with other support agencies, community police, Sunderland Housing Options team and temporary accommodation providers.