IT SERVICE DESK TECHNICIAN - 9 MONTH CONTRACT - INSIDE IR35
One of Loriens Dundee based Public Sector Clients is looking to hire an experienced IT Service Desk Technician to join their team on an initial 9 month contract.
Any successful candidates will be required to be on site 2x per week in Dundee.
Experience
* Working in a busy, customer-facing IT Service Desk environment.
* Using a Service Desk tool to manage incidents, service requests, problems, and assets.
* Supporting common office software, Microsoft Windows 10/11, Azure Services and applications, Windows Server 2012/2016/2019, Active Directory, and Office 365 (e.g., Outlook, SharePoint, One Drive).
* Experience of working to ITIL standards.
Qualifications
* Educated to HNC level or equivalent in an ICT related discipline.
Skills & Knowledge
* The ability to communicate with non-technical colleagues to resolve IT incidents remotely.
* The ability to remain calm under pressure.
* The ability to work on own initiative and prioritize and manage own workload.
* Troubleshooting and resolving IT hardware problems.
Planning & Organising
* Uses a methodical and systematic approach to make efficient use of time and manage workload.
* Recognises the need to be flexible to meet changing priorities.
* Prioritizes work effectively to meet deadlines and objectives.
* Ability to plan and deliver own workload to meet the response times required by IT service level agreements for incidents and project timescales for IT development projects.
Team Working
* Remains tolerant and fair towards others, values diversity, and is non-discriminatory in their actions.
* Ability to work collaboratively with other members of the IT Team to achieve desired outcomes.
* Contribute to service improvement within the IT Team including active participation at team meetings.
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