As a Demand-Led Customer & Neighbourhood Officer, you will be the face of Paradigm in your community, delivering a proactive, holistic, and customer-centric neighbourhood management service. You will manage a mixed-tenure area, ensuring compliance with housing regulations, supporting vulnerable customers, and working closely with other teams and external partners to drive improvements in your neighbourhood. The roles neighbourhood patch covers our Central and West Regions, working in the Chesham, High Wycombe, Aylesbury, Milton Keynes and surrounding areas.
This is not just about managing tenancies; it's about building strong relationships, solving problems, and making a visible impact in the communities we serve. You will be empowered to use data insights to identify and implement patch improvements, ensuring high levels of service performance and customer satisfaction.
Key Responsibilities:
1. Social Housing Expertise: Leverage your in-depth knowledge of social housing and relevant legislation to manage and resolve complex tenancy issues, ensuring compliance and high standards of service.
2. Neighbourhood Management: Deliver visible, accountable neighbourhood services, working with customers, local authorities, managing agents, and community members to create safe and thriving communities.
3. Customer Focus: Act as a leading advocate for our customers, ensuring their ...