An excellent opportunity has arisen to work for our established client in Theale as an Service Co-ordinator Working hours are Monday - Friday, 8.30am - 5.00pm. Ideally, you have worked in the Audio/Visual sector
As the Service Co-ordinator you will be responsible for:
* To assist the Service/Installations Manager & Supervisor.
* To answer the Service Line telephone promptly and pleasantly and to handle all calls/information with discretion and confidentiality. Monitor Service email inbox and deal with any enquires.
* To ensure all service calls are logged promptly onto Optim & Verisae.
* Arranging for Sub-contractors to attend calls and raising purchase orders.
* Update engineers assigned calls daily and report any calls that need further works to Service Manager/Supervisor. Update customer websites with engineer ETA and delivery of kit/parts.
* Systems used: Verisae, Expansive, Pronet, Oss, Bellrock, Cloud FM & Nexus
Benefits:
* 23 day rising to 25 days + Bank holidays
* Healthcare
* Pension
The successful Service Co-ordinator will have the following related skills / experience
* Good communication skills and a pleasant customer focused attitude
* A working knowledge of A/V installations with some technical k...