Job summary To provide a full administration service for the medical teams across the Clinical Management Group ensuring that the quality standards of the Trust are met. To provide support and guidance to patients, carers, relatives, company representatives and others contacting the service. To ensure and deliver a Patient Pathway in accordance with Local and National Guidelines in relation to referral to Treatment (RTT 18 weeks and Cancer 62/31 day) Recording of patient data through use of HISS and other patient administration systems in an accurate and timely manner and in accordance with the Referral to-Treatment policy. Working closely as part of a multi-disciplinary team, providing a high standard of service and liaison with patients and staff at all levels. Previous candidate and applicant not to re-apply for this post Main duties of the job To ensure all Local and National Standards are applied to the Waiting List, RTT & National Cancer Targets, data quality checks, and the UHL Patient Access and Data Management Policy The booking of any overseas visitors, referring any oversees patient to the Overseas Patient Manager. Comply with private patient protocols, including arranging additional lists/ overruns of additional lists to accommodate these patients and ensure the appropriate information is shared with the insurance company/private patient To monitor, maintain and report theatre cancellations, including notice time given To ensure case notes are at the ward ready for theatre if a list is booked at short notice or the notes are within your area. Manage admissions and request associated pre- op assessment appointments and ensure results and notes are provided to the relevant team for this. Liaise with tertiary centres for out of area patients. To provide training and support to new staff regarding HISS ensuring pathways are managed according to Trust Policy. Responsible for timeliness, accuracy and integrity of the data recorded on paper and electronic systems Responsible for validation of Data Quality reports as required by the Team Leader Provide cover for colleagues as and when required. Telephone and general office duties. About us Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030). We have four primary goals: high-quality care for all, being a great place to work, partnerships for impact, and research and education excellence And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities. Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all: we are compassionate, we are proud, we are inclusive, and we are one team This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve. About the University Hospitals of Leicester NHS Trust:http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/ Date posted 15 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Fixed term Duration 12 months Working pattern Full-time Reference number 358-6814436-RRCV-BC Job locations Glenfield Hospital Groby Road Leicester LE3 9QP Job description Job responsibilities To receive waiting list slips and make sure they are added to the system within 24 hours. To ensure full utilisation of theatre slots available Telephone and general office duties. To ensure all Local and National Standards are applied to the Waiting List, RTT & National Cancer Targets, data quality checks, and the UHL Patient Access and Data Management Policy Updating patients on hospital systems you use in your role. Liaise with clinicians regarding availability theatre lists and co-ordinate lists Ensure all patient requirements are met for admission such as transport and interpretation services as required Please see the detailed job description and main responsibilities are included as an attachment to this advert. Job description Job responsibilities To receive waiting list slips and make sure they are added to the system within 24 hours. To ensure full utilisation of theatre slots available Telephone and general office duties. To ensure all Local and National Standards are applied to the Waiting List, RTT & National Cancer Targets, data quality checks, and the UHL Patient Access and Data Management Policy Updating patients on hospital systems you use in your role. Liaise with clinicians regarding availability theatre lists and co-ordinate lists Ensure all patient requirements are met for admission such as transport and interpretation services as required Please see the detailed job description and main responsibilities are included as an attachment to this advert. Person Specification Communication and relationship skills Essential Good interpersonal skills/ Confident and able to communicate with people at all levels / Effective written and verbal communications skills Desirable Good presentation skills Commitment to Trust Values and Behaviours Essential Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours Training & Qualifications Essential Educated to A level standard, NVQ III or relevant equivalent training and experience gained in administration post -for a min of 2 years. RTT/Clinic Management/Waiting List or relevant experience Experience Essential One year or administrative experience /Diary management Desirable Understanding of medical terminology Analytical and Judgement Essential Able to work independently to source and analyse clinical information Person Specification Communication and relationship skills Essential Good interpersonal skills/ Confident and able to communicate with people at all levels / Effective written and verbal communications skills Desirable Good presentation skills Commitment to Trust Values and Behaviours Essential Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours Training & Qualifications Essential Educated to A level standard, NVQ III or relevant equivalent training and experience gained in administration post -for a min of 2 years. RTT/Clinic Management/Waiting List or relevant experience Experience Essential One year or administrative experience /Diary management Desirable Understanding of medical terminology Analytical and Judgement Essential Able to work independently to source and analyse clinical information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University Hospitals of Leicester NHS Trust Address Glenfield Hospital Groby Road Leicester LE3 9QP Employer's website https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)