We are currently recruiting an Income Officer to join us on a permanent basis. This is a crucial role to the business, as you will be responsible for recovering arrears accrued by current tenants but also looking at how we can interact with our customers to prevent debt. You will manage your own patch, providing advice, solutions, and support to our residents to ensure financial inclusion.
About us
We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.
Working to provide great homes in great neighbourhoods, we are proud to collaborate with our customers, communities, local and national stakeholders to achieve this.
This year will see us launch our new 5 year corporate strategy to 2029 which puts customers at the heart of what we do, providing great places to live and work, with homes that they are proud to live in.
Responsibilities
1. Undertake all recovery action for current tenants including rent and lease arrears, service charges, court costs and miscellaneous debts including recharges
2. Undertake recovery action for former tenant arrears and other miscellaneous debts until they are referred to an external agent
3. Assist in the contribution and future development of customer account to ensure financial inclusion