Profectus are looking for a talented IT Services Engineer to join our industry leading client in Berkshire. The role will require you to be on-site working between the hours of 9-5 Monday to Friday. Exceptional benefits such as 10% non contributory pension and 29 days holiday + bank holidays included.
In this position, you'll address a variety of technical issues, from hardware and software glitches to network failures, all while contributing to a growing, purpose-driven organization in a rapidly evolving industry.
Your Mission:
* Expert Support: Provide exceptional IT support to end users, troubleshooting and resolving software, network, and hardware issues.
* Proactive Maintenance: Perform scheduled maintenance to keep equipment in top condition, ensuring timely security patching and compliance.
* Efficient Ticket Management: Prioritize and manage IT tickets to ensure timely resolution, meeting SLA requirements.
* User Training & Collaboration: Train users on IT systems, and collaborate with the IT team to develop and implement IT policies.
* Data Security: Ensure secure, compliant data access per ISO27001-ISO17025 standards.
* Continuous Improvement: Stay up-to-date on IT developments, recommending improvements where appropriate.
Skills & Experience:
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