Profectus are looking for a talented IT Services Engineer to join our industry leading client in Berkshire. The role will require you to be on-site working between the hours of 9-5 Monday to Friday. Exceptional benefits such as 10% non contributory pension and 29 days holiday bank holidays included. In this position, you'll address a variety of technical issues, from hardware and software glitches to network failures, all while contributing to a growing, purpose-driven organization in a rapidly evolving industry. Your Mission: Expert Support: Provide exceptional IT support to end users, troubleshooting and resolving software, network, and hardware issues. Proactive Maintenance: Perform scheduled maintenance to keep equipment in top condition, ensuring timely security patching and compliance. Efficient Ticket Management: Prioritize and manage IT tickets to ensure timely resolution, meeting SLA requirements. User Training & Collaboration: Train users on IT systems, and collaborate with the IT team to develop and implement IT policies. Data Security: Ensure secure, compliant data access per ISO27001-ISO17025 standards. Continuous Improvement: Stay up-to-date on IT developments, recommending improvements where appropriate. Skills & Experience: Proven Experience: 2-3 years in a technical support role, with a track record of resolving hardware, software, and network issues. Problem-Solving: Strong troubleshooting skills with an efficient approach to resolving technical issues. Technical Expertise: Experience with Active Directory, Azure AD, Microsoft 365, Teams, SharePoint, laptop builds, iOS devices, and endpoint management. Security Knowledge: Understanding of IT security principles. Communication Skills: Strong interpersonal skills, capable of training and guiding users effectively. Teamwork: Experience in IT support teams with medium-sized infrastructures (400 devices, 250 users). Independence & Collaboration: Ability to work both independently and collaboratively. If this sounds like a role for you please apply with an up to date version of your CV for immediate consideration.